Hi A mom, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Stainless Steel Insulated Water Bottle. We understand how frustrating this must be, and we want to make it right. This product is backed by our industry-leading 5-year warranty. Please contact our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you promptly and ensure your satisfaction. To help you get the best experience from your water bottle, here are a few tips and best practices: -Lid Closure: Ensure the lid is securely tightened to prevent leaks. Avoid over-tightening, as this can affect the seal. -Cleaning: Regularly clean the straw and lid components to prevent buildup. Use warm, soapy water or a bottle brush for thorough cleaning. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any concerns. Thank you, Jessica Bentgo Support

Hi Shipra, Thank you for purchasing our Bentgo Kids Stainless Steel Prints Lunch Box and providing your feedback. We are sorry to hear about your experience. We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com