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Customer reviews for Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box for
Bentgo Kids 2-in-1 Backpack & Insulated Lunch Bag & Box
4.5 out of 5 stars
stars
999 ratings999 reviews
  1. 5 stars71% (712)
  2. 4 stars16% (162)
  3. 3 stars8% (77)
  4. 2 stars2% (21)
  5. 1 star3% (27)
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Showing 441-450 of 999 reviews
Oct 10, 2023
Reviewer name: JakFune
5 out of 5 stars
5 out of 5 stars review

Amazing design!

I bought 3 of these, one for each of my kids (ages 4,9, and 15) and they have been a big hit! It is a high quality product, it’s very durable and I love the different designs. The compartments make it super easy to portion control and it is the perfect size, not too bulky and big and not flimsy and small. Cleaning them is a breeze and my kids are always excited about their lunch, highly recommend!

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
Jul 29, 2025
Reviewer name: RoRo
2 out of 5 stars
2 out of 5 stars review

Ice pack needs work

I loved it until I couldn’t use anymore due to the ice pack not fitting. I got maybe four months out of it. One day, I just couldn’t fasten it. The ice pack seemed warped. I expected to get to the end of the school year, not have to purchase a new lunch box.

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
reply from Customer Service

Hi RoRo, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the ice pack of your Bentgo Chill Kids Lunch Box no longer fitting. This lunchbox is backed by Bentgo's industry leading 2-year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Oct 31, 2020
Reviewer name: Lmc5209
5 out of 5 stars
5 out of 5 stars review

Perfect for school lunch

[This review was collected as part of a promotion.] I have been using this for my 6 year old’s school lunch and it’s perfect. I love that you can freeze the tray for an ice pack. It’s easy for him to open on his own, which is important. He does struggle to close it though, but we’ll figure it out. The compartments are a good size and I like how securely it closes.

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
Jun 2, 2023
Reviewer name: Mom of 3
5 out of 5 stars
5 out of 5 stars review

Great customer service

We have had these chill boxes almost 2 years. In the past few month, some of them broke so I contacted customer service. They sent new boxes as they stuck to their 2-year warranty! Will definitely keep doing business with Bentgo. Chill boxes are great for toddler age and easy to open and close.

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
Jun 5, 2023
Reviewer name: Denise
5 out of 5 stars
5 out of 5 stars review

Great lunchbox and amazing customer service!

My son loves these lunch boxes. And so do I. They are very easy to pack and keep everything in one place. I do not have to pack multiple containers and have to find fitting lids anymore. Makes packing lunches so much easier. Their customer service is amazing as well. They were super responsive to any inquiries, are super friendly and resolve in a timely manner. Definitely a customer for life here!

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
Aug 22, 2022
Reviewer name: Nellie
5 out of 5 stars
5 out of 5 stars review

Custom fit ice pack is a great idea!

The Bentgo Chill has been a wonderful addition to our ever growing Bentgo collection. It keeps items chilled just right for my daughter who doesn’t like certain things at room temperature. The compartments are also sized just right for us as a snack container, fruit/veg/cheese.

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
Sep 21, 2023
Reviewer name: Jmom
5 out of 5 stars
5 out of 5 stars review

Good lunchbox, good service

We got this box to replace a bentgo brights, which was handed down to the next daycare child. This box went to K+1 with my older child. The cold pack is nice to keep the whole thing slim. I still send it in a lunch bag because while it's great at not leaking, kids aren't always great at properly closing-- despite them being very fully capable of operating the clasp. Kids 🤯 I top rack dishwasher the inner tray, it's held up great. The silicone lids of both my bentgo boxes (and the hinges of this one) developed mildew that stained. This isn't covered under warranty, but customer service is sending me new boxes anyway, and passed along the following tips for prevention: - Wash with White distilled Vinegar regularly - Cling wrap or other plastic over the lid interior - Completely drying after each cleaning I suspect the drying rack situation in my new house (rack sitting in sink instead of on counter) may have caused this issue, so I'll be taking care to wipe the kids dry or leave them sitting out separately to assure more rapid drying.

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
Oct 6, 2022
Reviewer name: 4centsfam
5 out of 5 stars
5 out of 5 stars review

We love Bentgo

We tried the vent go chill box and had trouble closing the clasp. With a quick email over to customer service within two emails we have a new one being sent our way. Customer service was so easy to deal with. We can’t wait to get back to using our bed go chill lunchbox

Review from Bentgo
Helpful?5HXO052LUM2U17091423077
Oct 24, 2020
Reviewer name: Mom on the go
5 out of 5 stars
5 out of 5 stars review

Perfect for school

[This review was collected as part of a promotion.] This is so perfect for my son and school. The ice tray keeps everything perfectly cold like sauces and dips. I love that there is littler compartments and I can just wash for the next day! I’ll be getting these for family members!!

Review from Bentgo
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Oct 26, 2023
Reviewer name: Chris P
4 out of 5 stars
4 out of 5 stars review

Overall satisfied with a few bumps in the road

We bought 2 backpacks and two lunch cases for our twins. We love the lunch cases and also the size of the pockets in the bag. The only complaint we have is one bag ripped where the velcro is. Thankfully customer service is helping us with a replacement!

Review from Bentgo
Helpful?5HXO052LUM2U17091423077