It wasn't quite clear that the bottom is an included lunch box, and is not a storage pocket for a separate lunchbox. This backpack is a perfect size and works for my preschooler. But his life would be easier if the lunch box could just slide out of that pocket. I tried to go back and reread the description and look at pictures. But it's not clear from what I am seeing.

My children had a non ice pack model that lasted for 3 years and was used daily. We purchased these for this school year. It is difficult to close and open. My first grader was able to independently open and close the other model and now she has to ask for help daily. Not the independence I want to foster. I appreciate that the ice pack can be reused, but I wouldn’t purchase again…especially for the price.

We like this product. The cold pack stays cold until lunchtime and makes it so much easier to take a packed lunch for school. We do wish that there was a second choice in a bigger size, but it does hold a nice lunch. This size fits in the front pouch of a backpack, so it’s perfect for older kids.

A great, study lunchbox. Ice pack is inside, so it doesn't sweat. I did have some issues with the tray getting stuck inside the lid, so be careful when you put it together. Overall, I am buying a 2nd, plus the extra tray to prep multiple lunches at once. I recommend!

I think the backpack itself is really good quality. Paired with a bentgo lunchbox where the whole lunch is contained in the box it’s great. The challenge is if there’s anything for lunch that’s not contained in a single lunchbox… since then kids have to take a lot to the lunch room.

The one we got is too small. The compartments are tiny and better suited to a toddler than a 5-year-old or school-age kid. I love the functionality and the look of this and am really disappointed that we can only use it for snacks. We will be looking for something bigger and trying to find a thermos as well.

Compact, adorable, lunch box. The best part is that it has an ice pack incorporated. This allows you to transport it without a lunch bag, which is ideal for "on the go" situations and for teens, who don't want the added bulk of a lunch bag. If they made this in a teen or adult size it would be perfect.

Price is reasonable, and the bag is beautiful . However the way the lunch box is build it is not comfortable to carry on the back,; it caves in around the lunch box seam, and for little kids who have to pull out their lunch and snack boxes in separate bins at school, it's not a smart idea. (would be great if you can attach and detach the part with extra zipper for slight extra fee). I will return!

This is my first time purchasing the bentgo with the built in ice pack and now I wish this was the only kind we had. My kids have an easier time opening it, it keeps food colder, and it fits in their lunch bag better. Really great quality and easy to clean.

Wish I had just purchased another one of your regular boxes instead of the Chill. The weight difference is more substantial than I expected in my kid's backpack, and I think the sections are actually more useful in the regular box. (But we shall see - I haven't needed to use the ice pack yet so this may be a critical advantage sometimes!) But overall, absolutely in love with my Bentgo boxes -- they're the perfect size and really do a fantastic job keeping the sections from spilling into each other.