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Customer reviews for Gateway Desktop Computer & 27" QHD Monitor Bundle | Intel i5 Processor | 16GB RAM | 512GB SSD | Wireless Mouse & Keyboard Included | 2-Year Limited Warranty for
Gateway Desktop Computer & 27" QHD Monitor Bundle | Intel i5 Processor | 16GB RAM | 512GB SSD | Wireless Mouse & Keyboard Included | 2-Year Limited Warranty
3.7 out of 5 stars
stars
25 ratings21 reviews
  1. 5 stars48% (12)
  2. 4 stars16% (4)
  3. 3 stars8% (2)
  4. 2 stars12% (3)
  5. 1 star16% (4)
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Showing 11-20 of 21 reviews
Apr 13, 2026
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice machine, backup monitor.

Hate McAfee and Norton. Have my own antiviral software.

Helpful?4UTTNJJX4WCO16985608158
Jun 22, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Weird display Scree.

Pictures online show a monitor that looks like it’s totally vertical. The monitor, when assembled on the stand has a VERY noticeable forward LEAN! No way to adjust.

Helpful?4UTTNJJX4WCO16985608158
reply from Gateway Team

Hello,<br /><br />We sincerely apologize for the trouble you are experiencing with your monitor. The stand included with the GWDC5H27Q58-BK is fully adjustable, though it may feel a bit stiff during the first use. It will become much smoother to adjust once it has been broken in. For safety and ease, we recommend having a second person hold down the base of the monitor while you adjust it the first couple of times.<br /><br />If you require additional assistance, please reach out to us via chat at www.gatewayusa.com, by phone at &#43;1 (877) 777-0649, or via email at support&#64;gatewayusa.com. Our agents will be glad to help.<br /><br />Best regards,

Aug 25, 2026
Reviewer name: REBECCA
1 out of 5 stars
1 out of 5 stars review

Frustrating!

No Audio Speakers in this computer. Head phones will work until you can buy the speakers. Also, the set up pages are designed to trick you into calling Microsoft support, but they go home early and you can't talk to anyone. The page that has an ice cream cone on it, look for the small lettering that I believe says, 'learn more'. Click it and then you can get to the next page. My husband and I are exhausted and upset about this purchase.

Helpful?4UTTNJJX4WCO16985608158
reply from Gateway Team

Hello,<br /><br />Thank you for bringing this to our attention. We sincerely apologize for the trouble you are experiencing. Your feedback is important to us as it helps us improve our products and customer service accordingly, to meet the user&#39;s needs.<br /><br />If you require assistance, please give us a call at &#43;1 (877) 777-0649, email us at support&#64;gatewayusa.com, or via chat on www.gatewayusa.com. Our team will provide you with assistance.

Sep 13, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Touchscreen

I’m looking for a touchscreen?? It doesn’t say whether it is or not, but would love to know, I searched for touchscreen and it popped up

Helpful?4UTTNJJX4WCO16985608158
Nov 25, 2025
Reviewer name: Phoenixnflight
5 out of 5 stars
5 out of 5 stars review

Great buy!

If you’re looking for a no-frills but powerful desktop setup that includes a really good monitor, this bundle is pretty much exactly what I hoped for. It’s not high-end gaming hardware, but for work, media, and everyday use, it’s fast, solid, and looks good. For the price and convenience of a monitor and tower together, I think it’s a really smart buy.

Review from GatewayUSA.com
Helpful?4UTTNJJX4WCO16985608158
Aug 20, 2026
Reviewer name: Tim
1 out of 5 stars
1 out of 5 stars review

WORKED GREAT FOR 2 MONTHS AND DIED!

Helpful?4UTTNJJX4WCO16985608158
reply from Gateway Team

Hello,<br /><br />We sincerely apologize for the trouble you are experiencing. Please give us a call at &#43;1(877) 777-0649, email us at support&#64;gatewayusa.com or via chat on www.gatewayusa.com. Our agents will provide you with assistance.

Nov 25, 2025
Reviewer name: Janice M
5 out of 5 stars
5 out of 5 stars review

Very Pleased

The desktop bundle comes with every component for a simple setup without being bulky. Screen has a sharp display and computing is fast and responsive. Everything loads quickly and I’ve not had any slowdowns so far.

Review from GatewayUSA.com
Helpful?4UTTNJJX4WCO16985608158
Nov 24, 2025
Reviewer name: Neo369
5 out of 5 stars
5 out of 5 stars review

Effective setup

This is really all you need for a desktop setup, the specs are great and the small PC case leaves a lot of room on your desk.

Review from GatewayUSA.com
Helpful?4UTTNJJX4WCO16985608158
Nov 25, 2025
Reviewer name: Whoistoast
5 out of 5 stars
5 out of 5 stars review

Great value

Honestly needed something that can help me run my day to day activities. So far it's been keeping up very well.

Review from GatewayUSA.com
Helpful?4UTTNJJX4WCO16985608158
Sep 15, 2025
Reviewer name: Gigi88
3 out of 5 stars
3 out of 5 stars review

Monitor is Odd!

I love my new Gateway Desktop. I have one issue-the monitor. It leans forward and is not adjustable. I don't understand the reason for this design. We are giving it a 2 week trial but may return the product for this reason. Unfortunate.

Review from GatewayUSA.com
Helpful?4UTTNJJX4WCO16985608158
reply from Customer Service

Hello. The monitor that comes with the GWDC5H27Q58 is adjustable. It can be tilted back or forward. Adjusting it the first couple of times may feel hard but it should become smoother afterward. For additional support with our products, please reach out to us via chat on www.gatewayusa.com, by phone at 1-877-777-0649 or email us at support@gatewayusa.com. Our agents will gladly assist you.