When I bought these headphones they worked great and I had no issues. After a month of use the buttons on the side stopped working. At first it was intermittent, but now they don't work at all. I can't adjust the volume or sync it to a new device or pause or skip songs. The headphones are junk. Having such an expensive device break after only a month of use is not a way to keep customers around.

This product is wonderful as it is but it has a simple flaw I discovered with both my product and that of my friends. After sometime the gel separates from the plastic exposing the wires and then just makes it loose on the neck because the joints need to be connected.

I used to have the Gear Circle SM-R130, those were EXCELLENT! Great range, excellent quality and a solid fit and finish. Sadly one of the earbuds stopped working >6 months . Samsung was pretty good about the warranty process. They sent me the Level U as a replacement. They aren't in the same performance wheel house as the Gear Circle. I am considering trying the Level U Pro and hoping the BT 4.1 and 200 mAh improve the performance.

my second Samsung Level product, I bought these because my Level U Pro broke........ and this one did the same thing....... I'm not hard on them either, when not around my neck, I hang them on the wall where they won't get smushed....... also, the ear covering came off......

I bought these headphones to wear while working out, I was pumped not to have a wire in my way anymore. Well now is just as bad, these things never stay in my ear and fall around my neck constantly. Also -- don't bother running with these, they bounce and fall out within minutes. Also, the Bluetooth did not work well when answering the phone.

These headphones and I recommend them to anybody who enjoys great sound and not being tethered to their phone. The Wing-Tip ear buds fit great in my ear and do not fall out. The battery life is great and will last as much as two full days of listening to music.

Received these and seeing many with around neck Bluetooth earbuds I was curious to see how well they would sit and stay. The volume is fair, nothing overwhelming but nothing poor. The app and buttons on the right side of the neck make it easy to work and make adjustments. Like the phone it's great to make it your own and customize. When paired with Galaxy S6 edge plus, when a notification comes in and it tells you the type notification...Galaxy drops volume a lot. So notification is stopped on mine...Not a U-Level issue. The neck piece will wonder or turn if I don't tuck into shirt or collar. The bands that hold the lines to earbuds do their jobs, but can see that they will not last very long...do not the best idea. Pound for pond, not a 10, but not a 5 or lower. I give it a good 7 right now...but have only had a short time...but I do enjoy them and how quick they sync to the Galaxy.

I use them in the office and the sleek design allows me to wear using my collar shirt and tie. All you see is the headphones on my earbud. I constantly get compliments. The vibration when you get notifications is very useful. If you get an email or message it lets you know what application requires attention. Overall I would highly recommend! The only con I assume some people may have is that they are not super loud. But I use them in the office so i do not not require them to be that loud.

I was very excited to buy my first wireless earphones for working out. When I first got them, I downloaded the app and charged the thing all the way. I took them out for a test run. Connecting at first was pretty easy and I was listening to my tunes right away. About 20 minutes in, while jogging, the music started to pause. Automatically. I had to press the button again to restart playing the music. It kept going on and on. Eventually it started working again. A few minutes later, the music would stop, and a recording saying "Battery is almost full" (or something like that) would sound, and then the music would restart. This happened about 5 times in less than 10 minutes. I GOT IT, THE BATTERY IS FULL! At first I thought the battery may have run out and the thing was not working properly. The app said the battery was full, just like the recording said... Next, the thing started disconnecting its bluetooth connection with my Note 4. My phone would say again and again the device was disconnected, connected, disconnected. Worst jog ever.

Great headphones. I thought the piece that snugshe your neck would be uncomfortable and they arent. You really forget that it's even there. Super easy to pair, I pared it with my note 5 and gear s in seconds. I have a pair of powerbeats 2 and the level u sounded better. My wife used them also while doing chores and loved them, Im back to using my powerbeats. I also used them to do light work outs and had no problem.