We used this vacuum once on our area rug and the plastic piece that holds the front cap on broke after 2 minutes of use. The build quality on this vacuum is terrible with very small, cheap plastic pieces holding it together. Tried to contact customer service by phone and chat multiple times and it stated that the offices were closed, even though I clearly contacted them during their own stated business hours. We then contacted their parent company, who stated that sometimes when Hoover receives too many calls they close the phone lines. Are you are just avoiding customers who spent hard earned money on your poorly built products? Will never buy Hoover products again.

I got three passes out of the machine, and then it started making a loud grinding groaning sound and shut off and blew a fuse. I immediately noticed an burning motor/electrical smell. I turned the machine over to check to see if the brushes were stuck for some reason. When I turned the machine over, I noticed black soot marks on my carpet. So disgusted with this cleaner. I will never buy another machine from hoover, nor do I want a new machine as I do not want to take the chance of an electrical fire. I now have a stain on my carpet that I have to try to clean. I want my money back. I'll need it to have the carpet professionally cleaned to get rid of the black marks on my carpet. I'll buy a Bissel with the money that's left! What a huge disappointment!! Your company should be ashamed for the shoddy products you sell.

I was going to spend another $300 to have carpets professionally cleaned but decided to purchase this SmartWash Carpet Cleaner instead. No regrets! Cleans just as good if not better than the professionals and it is lightweight and easy to use, no mixing and easily comes apart for cleaning. I didn't even pretreat the pet stains and they came right out with the first pass. So satisfying! 5 star customer service too - my first unit was leaking solution so I emailed the company to ask how to remedy the problem and they sent me a brand new one in just a couple of days. Just ordered another SmartWash for our local library when I heard they were going to spend $800 to clean their carpets, they were sold on it when I showed them how well it worked.

I bought this because my previous Hoover was awesome and lasted me many cleanings. I have used this 3-4 times and it is already falling apart. The soap dispenser lid leaks constantly, and when I last cleaned my carpet there were hundreds of brush roller bristles in the dirty water compartment. What a piece of junk! If this is the best Hoover cleaner, I will be buying from another company.

I've used my fair share of carpet cleaners and this definitely blows away the competition! I only had to do my drug on time and could visibly see the difference from where I washed it to where I didnt. I had just cleaned my rugs two weeks prior and thought they looked good but after using this carpet Cleaner I couldnt believe how dirty my rugs still were until i used this! It's easy to use there no need to follow a big instruction manual and it is so much smaller than most so it's easy to store when you arent using it.

Loving this product. This is a replacement cleaner because my other hoover "ON" button stopped holding. This new machine is so easy to use. No extra spray buttons to hold. forward to clean, back to dry. simple. After use clean up is Amazing. The cover for the brushes just comes off and the wheels/brushes come out for easy rinse and clean up (all that dog hair that the first vaccum didnt get, the cleaner picks up). It also does a great job on cleaning the carpets.

Today is only the second time using my smart wash. Halfway through the room I was doing the wash stopped working, the dry only button was not pressed it would always say DRY when going forward, cleaned and washed everything still doesn't work. I had really high hopes for this, waste of money!!

My carpets have been brought back to new quality after just two uses of the Smartwash Automatic Carpet cleaner. The set up of the machine is easy, only took me a few minutes. The machine itself is a bit heavy, but is easy to maneuver. It has great reverse suction to help dry carpet, so if you have longer carpet, it won't take too long to dry.

I have not been this excited about a carpet cleaner in forever. This was by far, the easiest to use with the BEST results. My floor dried in half the time it normally does due to the function of pulling back to dry. We are a heavy traffic pet family and our carpet can get pretty gross. I am amazed at how well this worked. It felt like professionals did the job. It pairs well with the pretreat and carpet cleaning solutions as well. I would highly recommend this item. I even let my 70 year old mom borrow it and she even loved it and said it was easy to function (and she can't lift heavy things so most things like this she isn't able to do)

Didn't have high expectations, but wow! It cleaned better than the professional carpet cleaning service I used prior to purchasing this Hoover. I have a light gray carpet and my German Shepherd leaves dark stains where he lays in the same spot all the time. This machine cleaned them right up. I bought this to use in between professional cleanings, but I don't think I'll be using a professional service again. Very impressed.