Hi, Helen. Thank you for sharing your experience with us. We understand your concern about your LG TV (70UQ7070ZUD) model, which arrived with a crack in the screen. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.<br /><br />If you haven&#39;t already done so, we recommend contacting Walmart customer service at 800-925-6278 or the seller for a return or exchange. For guidance, visit https://www.walmart.com/help/article/walmart-standard-return-policy/adc0dfb692954e67a4de206fb8d9e03a. If you need further assistance, please send us a private message on social media &#64;LGUSSupport, and we can assist with the return or help in any way we can. ^Juvy

Hey there, Amber. We appreciate your review in regards to your 70 Class 4K UHD 2160P webOS Smart TV 70UQ7070ZUD. e&#39;ll make sure the entire team receives your feedback. They&#39;ll be thrilled to hear your kind words. ^Anthony