Hello, We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa

Hi, Shelton. Thank you for bringing this to our attention. We understand your concern about receiving an LG TV (70UQ7070ZUD) model with a dead pixel, especially when you’re excited to enjoy your new purchase. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. We recommend the following steps: Sometimes, gently tapping around the area of the dead pixel (without pressing too hard) or using software that flashes colors rapidly can help &#34;wake up&#34; the pixel. This is a hit or miss, but worth trying. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306. To get started with a replacement or repair, please send us a private message on social media &#64;LGUSSupport with your model details, and we’ll assist you with the next steps to resolve the issue.<br /><br />We appreciate your understanding, and we&#39;re here to help make sure you&#39;re completely satisfied with your LG TV. ^Juvy

Hi, Dave. Thank you for sharing your experience with the LG TV (70UQ7070ZUD) model. We understand your concern about a TV that doesn&#39;t meet expectations right from the start. We strive to provide high-quality products and exceptional services to ensure a smooth experience.<br /><br />To improve your experience, we recommend performing a factory reset to rule out any initial setup issues. You can do this by going to Settings &gt; General &gt; Reset to Initial Settings. If the TV continues to underperform, please send us a private message on social media &#64;LGUSSupport so our team can assist you further and explore possible solutions.<br /><br />We appreciate your patience and are here to help ensure your LG TV performs at its best. ^Juvy