Hi, Stephaney. Thank you for reaching out to us and sharing your experience regarding your LG TV (70UQ7070ZUD) model. We understand how a shadow on your screen can be distracting, especially when you&#39;re trying to enjoy your TV. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. To start, we recommend checking the TV’s picture settings and ensuring that the image settings are optimized (e.g., contrast, brightness, and sharpness). Also, if there are any external devices connected to the TV (like a cable box or game console), try disconnecting them to see if the shadow persists. This can help us rule out any possible source of interference. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. Please send us a private message on social media &#64;LGUSSupport so we can help you troubleshoot further or assist with a repair if needed. We want to ensure your LG TV is delivering the best possible viewing experience.<br /><br />We appreciate your patience, and we look forward to helping you resolve this issue. ^Juvy

Thank you for your review. We’re disappointed to hear that you experienced a delay or damage in your delivery. This is not the type of delivery experience we want for our customers. We regret any inconvenience this may have caused you. We know how important it is to receive your order on time and in good condition. We are investigating what went wrong with our delivery partner and we are taking steps to prevent this from happening again. We value your satisfaction, We’ll speak to our delivery partner about this and make sure this doesn’t happen again. LG is always here to serve you! ~Tanisha

Hi, there. We&#39;re truly sorry to hear about the damage to your screen during the delivery process. This is definitely not the experience we aim to provide, and we understand the frustration this must have caused. Our customer support team is here to help guide you through the next steps and ensure that the issue is addressed promptly and effectively. Please send us a private message on Facebook or X at &#64;LGUSSupport with your product information or call us at 1-800-243-0000. ^Jayne