Hi, James. Thank you for sharing your experience with us. We understand your concern abou your LG TV (70UQ7070ZUD) model, arrived damaged. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. In the meantime for quick guidance, please contact Walmart customer service at 800-925-6278 to address your concerns, offer assistance, and discuss potential solutions. You may visit https://www.walmart.com/help/article/walmart-standard-return-policy/adc0dfb692954e67a4de206fb8d9e03a for additional information. Please send us a private message on social media &#64;LGUSSupport with your order details and any information about the return process you’ve gone through. We’ll do our best to assist you in getting the return processed smoothly and ensuring you receive the replacement or resolution you deserve.<br /><br />We appreciate your patience, and we’re committed to ensuring this issue is taken care of for you. ^Juvy