We are really sorry to hear you had this experience with our Swiffer Duster Kit, Handle + Refills, Anna. It must upsetting that the product was not fluffy enough for your liking. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Please be assured our products go through many quality checks to reach you in the best condition. Hold both ends of the duster cloth and move your hands up and down in a wave-like motion. Build up speed until all the fiber fingers are fluffed. Please feel free to contact us at (800) 214-8734 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Swiffer.

Hello Pam! We understand your concern regarding the changes to the Swiffer Duster products. The evolution of our duster line is aimed at enhancing performance and meeting consumer needs more effectively. For instance, in 2025, we started converting to a new version of the Heavy Duty Dusters that includes special Dust Busting Strips. These strips are designed to help break up built-up dust, making it easier for the gather strips to pick up dust effectively. If you have any more questions or concerns, feel free to reach out at (800) 742-9220!