We appreciate you letting us know how you feel, Earlene. If you'd like to share more, we invite you to give us a call at (800) 214-8734.

We're so very sorry to hear about this. With our quality checks, you should expect the refill to fluff up when used as directed on the package. We'd like to connect about this and assist you with this. Please call us at (800) 214-8734.

Hello! Thank you for sharing your feedback. We understand your concern about the dusters feeling thin. Swiffer Dusters are made with thousands of flexible, fluffy fibers designed to effectively pick up and lock away dust. While they may feel thin, this does not affect their cleaning performance.<br /><br />We appreciate your input, and if you would like to discuss this further or if the product isn’t performing as expected, please feel free to contact us at (800) 742-9220. We’re here to help!

Thank you for taking the time to share your feedback, Sarah! Swiffer products go through many quality tests to make sure they reach you in perfect condition and work effectively as intended, so this is certainly not the experience we want you to have. We'd like to learn more and offer you further assistance with this. Please give us a call at (800) 214-8734, any time from 9:00AM-6:00PM EST Monday-Friday.

Thanks for sharing your experience! Swiffer Dusters are made with thousands of flexible fluffy fibers lightly coated with Dust Lock Adhesive to pick up and lock away dust and allergens. Sometimes the fibers may not fluff exactly as shown, but they are designed to reach into nooks and crannies and trap dirt effectively. We would love to hear more about your experience and assist you further, so please call us at (800) 742 9220.