We are sorry to hear that! Make sure both handle prongs are fully inserted into the duster sleeves. Heavy Duty dusters have sleeves between fluffy layers, and other brands may not fit well. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 7429220.

Hello! We’re sorry to hear that you feel the updated Swiffer version isn’t cleaning as well as the previous one. The new design is intended to improve cleaning performance, but we understand your concerns.<br /><br />If you continue to experience performance issues, please don’t hesitate to contact us at (800) 742-9220. We’re here to help!

Hello! We&#39;re sorry to hear that the dusters didn’t meet your expectations in terms of fluffiness. We will certainly pass your feedback to our team. We appreciate your thoughts on the dust strips and are glad you see their potential. Your input is valuable. If you have any further suggestions or questions, please feel free to reach out at (800) 742-9220!

We&#39;re sorry this has been your experience with our new Swiffer Dusters, GBlaze. We&#39;re dedicated to making it easy and convenient to keep your home sparkling clean, and a lot of thought and research goes into our product designs. Our products undergo many quality checks to ensure that each performs to our high standards, and we could not expect the dusters would not fluff up or gather dust like usual. In fact, our new version of the Swiffer Heavy Duty Dusters that include special Dust Busting Strips, are designed to work even better to help with breaking up built up dust for the gather strips to pick up. Your satisfaction is very important to us, and our Swiffer Team would like to gather more details of your experience to see how we can further help. Please give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.

Thank you for taking the time to share your feedback, Sarah! Swiffer products go through many quality tests to make sure they reach you in perfect condition and work effectively as intended, so this is certainly not the experience we want you to have. We'd like to learn more and offer you further assistance with this. Please give us a call at (800) 214-8734, any time from 9:00AM-6:00PM EST Monday-Friday.

I am sorry to hear that you are having trouble with your Swiffer Duster Refills. Here are some important points that might help clarify your experience: Swiffer Dusters are lightly coated with Dust Lock Adhesive to pick up and lock away dust, trapping up to 2x more than a feather duster. They come in both scented and unscented options, so if you are looking for unscented refills, make sure the box does not mention a Febreze or Gain scent, as not all unscented boxes are clearly marked. All handles are compatible with both Swiffer Dusters and Swiffer Heavy Duty Dusters, so a compatible handle should work effectively with the refills. In either case whether the product received differs from what is on the box or if it is the same but does not meet your expectations we would like to talk with you about your experience and help you. Please call us at (800) 2148734!

Hello! Thank you for sharing your feedback. We understand your concern about the dusters feeling thin. Swiffer Dusters are made with thousands of flexible, fluffy fibers designed to effectively pick up and lock away dust. While they may feel thin, this does not affect their cleaning performance.<br /><br />We appreciate your input, and if you would like to discuss this further or if the product isn’t performing as expected, please feel free to contact us at (800) 742-9220. We’re here to help!