Hi Robert, <br /><br />It is truly wonderful to know that our headphones provide the effective noise cancellation you need, and we deeply appreciate your service. We have also noted your feedback regarding the ear pads as we continually work to improve our designs.<br /><br />Thank you for making Sony part of your daily comfort.<br /><br />Regards, <br />Dominick

Thank you for the feedback, Steve!<br /><br />We are so happy to hear that you are loving your new ULT WEAR, especially since they are beating out your Crushers for sound and comfort! That is exactly what we were going for, just delivering that great bass and a fit you can wear all day without any issues.<br /><br />Thank you for choosing Sony!<br /><br />Best regards, Gus, Sony Social Media Team

Hello Stone,<br /><br />Thank you for choosing Sony!<br /><br />We couldn’t be happier to hear that you’re enjoying your WH-ULT900N headphones and the immersive audio experience they provide with Spotify’s lossless streaming. It’s wonderful to know the bass balance and secure fit enhance your listening of rap and EDM, and that the active noise cancelling stands out as top quality. Your thoughtful recommendation means a lot to us, and we truly appreciate you sharing your experience.<br /><br />Best regards,<br />-Fred

Hi wesley,<br /><br />Thank you for sharing your experience with the WH-ULT900NB Wireless Noise Cancelling Headphones. We&#39;re glad to hear you enjoy the strong bass performance and that the bass boost feature enhances your listening experience. Your satisfaction is important to us.<br /><br />Thanks for choosing Sony.<br /><br />Best regards,<br />Eliab

Thank you for the review, Jim!<br /><br />We’re glad to hear the WH-ULT900N is a great fit for you! We design our products to be enjoyed by everyone, and we’re thrilled you’re finding them comfortable and high-quality.<br /><br />Thank you for choosing Sony!<br /><br />Best regards, Gus, Sony Social Media Team

Hi Brianna!<br />Thank you so much for sharing your review! We are very glad to hear that this model did not disappoint you and that you find it to be a really good option.<br /><br />The WH-ULT900N is packed with awesome features like huge, powerful bass and excellent noise canceling to block out the world. Plus, it has a long lasting battery and comfortable ear pads so you can listen all day long.<br /><br />Thanks for choosing Sony!<br />Kind regards,<br />Estefany

Hello Marissa,<br /><br />Thank you for considering Sony products.<br /><br />We apologize for the inconvenience caused by the durability issue you encountered with the WH-ULT900N headphones. We understand how frustrating this must be, especially given the investment you made.<br /><br />To assist you further, please contact us so we can collect more information, including the serial number located inside the frame by the left earpad (it consists of 7 digits) and the color of the headphones. This will help us provide you with the appropriate repair options.<br /><br />You can reach us at: https://us.esupport.sony.com/support/s/support-contact?language&#61;en_US&amp;category&#61;headphones<br /><br />Best regards,<br />-Fred

Hi Zoe, <br /><br />Thank you for sharing your feedback, and we are incredibly sorry to hear that the hinge on your headphones broke after just four months. This is certainly not the standard of quality or the experience we want you to have with our products.<br /><br />We would like to help you find a solution to get your headphones fixed as quickly as possible. Please contact our technical support team directly so we can look into this for you. You can reach our dedicated support agents through our contact portal at https://us.esupport.sony.com/support/s/support-contact?language&#61;en_US&amp;category&#61;headphones <br /><br />Thank you for considering Sony! <br /><br />Regards, <br />Dominick

Hello Brittany,<br /><br />Thank you for considering Sony products.<br /><br />We sincerely apologize for the inconvenience you have experienced with your WHULT900N headphones, specifically the issue with the ANC turning off and on randomly. We understand how disruptive this can be and want to assure you that we are committed to helping you resolve this.<br /><br />We recommend reviewing the following article, which explains that the Ambient Sound Mode or Noise Canceling function may change unexpectedly due to Adaptive Sound Control detecting your environment and adjusting settings accordingly:<br />https://www.sony.com/electronics/support/articles/00229328<br /><br />Additionally, please follow the troubleshooting steps outlined here to help address the issue:<br />https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html<br /><br />We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.<br /><br />You&#39;ll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language&#61;en_US&amp;category&#61;headphones<br /><br />Best regards, <br />-Fred

Hi Aiden,<br />Thanks for the feedback on your WH-ULT900N.<br /><br />We&#39;re really sorry to hear that the sound quality isn&#39;t living up to your expectations, especially when it comes to the bass.<br /><br />To get that deep bass you&#39;re looking for, try pressing the physical ULT button on the side of the earcup. Cycling through those modes should completely change the sound.<br /><br />You can also download the Sony | Sound Connect app on your phone to manually turn up the &#34;Clear Bass&#34; slider in the equalizer settings. <br /><br />If you need a little more help, you can find extra steps right here: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293746.html<br /><br />Thanks for considering Sony headphones. We hope this helps.<br />Warm regards,<br />Estefany