Thank you for your review. We are sorry to hear of our experience. It is common there would not be any packaging or plastic. Reducing unnecessary packing material assists in lessening the environmental footprint. We typically do not hear feedback that the lack of packing material has adversely affected the seat and we take your complaint very seriously. We encourage you to inspect your product for any damages. If anything is found, please reach out to our Consumer Care Team at 1-800-544-1108 for further assistance.