Thank you for sharing your experience, and I’m truly sorry to hear about the trouble you’ve had with the installation and fit. A car seat should install securely without sliding, and your baby’s comfort and proper positioning are extremely important—so we understand how frustrating this must be. What you’re describing isn’t typical, and we’d really like to help. Our Consumer Care Team can walk you through proper installation with one of our CPST's on staff, check for any product issues, or arrange a replacement or refund if needed. Please reach out when you can at 1-800-544-1108 so we can help!

Thank you for sharing your feedback. We’re sorry to learn that it isn’t securing as tightly as expected — we understand how concerning it is to see movement even when everything is clipped down properly Our Consumer Care Team would be happy to walk through the installation with you, as a few adjustments can often make a big difference in how firmly the seat tightens and stays in place. We have several CPSTs on staff and we are here to help and would be happy to take a closer look and support you directly. Please reach out to us at 1-800-544-1108.

We greatly appreciate your candid review! We would like to express our sincerest apologies for the myriad of issues you've experienced with your car seat. We would love an opportunity to rectify the situation. Please reach out to us at 800-544-1108 and we'll address these issues accordingly.

Thank you for your review. We are sorry to hear of your experience. If you are experiencing a challenge with your car seat, please feel free to contact our Consumer Care Team at 1-800-544-1108.

Thank you for sharing your feedback. We would love to speak with you regarding your experience. Please reach out to our Product Technician at 1-812-314-6555 or by emailing producttech@djgusa.com.

Hello, thank you for your feedback. Please reach out to the Consumer Care Team for assistance with the installation of your Car Seat at 1-800-544-1108 or by text at 1-812-652-2525.