Thank you for sharing your experience. We’re sorry to hear that the seat has become uncomfortable for your child as he’s grown—that’s certainly not what we want for our customers. Your feedback about the lack of cushioning and resulting discomfort is important to us, and we understand why this would make the seat feel unusable. We appreciate you taking the time to let us know. Our Product Tech Team would like to help and discuss possible options or next steps. Please reach out to them at 1-812-314-6555.

Thank you for sharing such a detailed review. We’re truly sorry to hear about the difficulty you experienced with the rear-facing installation. Your child’s safety is our top priority. Per instructions, when testing for movement, you will test at the belt path, not the head of the seat. The seat should install securely in both rear-facing and forward-facing modes using either LATCH or a seat belt—so we take your feedback very seriously. The instability you encountered could indicate an installation issue and we would really appreciate the opportunity to help troubleshoot or evaluate the seat further. We’re glad you were able to achieve a safe forward-facing install, but we understand your frustration, especially if you purchased this model expecting it to work confidently as a transitional seat. If you are open to it, our support team can walk through step-by-step rear-facing installation checks or arrange a replacement or return if the seat is not performing as it should. You can reach us at 1-800-544-1108.

Thank you for sharing your experience. We’re sorry to hear about the difficulties you had with the rear-facing anchors and the harness straps—especially knowing how stressful that can be when frequent cleaning is needed. The anchors should tighten securely when installed according to the instructions, and the harness is designed to be rethreaded without disassembly, so it sounds like something may not have been working as intended. We truly appreciate this feedback and would welcome the chance to help with installation guidance or explore a replacement through our Consumer Care Team. Please feel free to reach out to us at 1-800-544-1108.

Thank you for sharing this — a rear‑facing car seat should stay firmly in place once installed, and if it doesn’t, that’s something we take seriously. Movement usually points to an issue with the installation angle, belt routing, or tightening mechanism, and none of those should make the seat feel unsafe. We’d really like to take a closer look at your seat so we can understand what’s happening and help make this right. Please reach out to our Consumer Care Team at 1-800-544-1180 so we can review your unit and go over support or replacement options.