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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,366 ratings2,350 reviews
  1. 5 stars86% (5,490)
  2. 4 stars8% (508)
  3. 3 stars3% (168)
  4. 2 stars1% (65)
  5. 1 star2% (135)

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Showing 471-480 of 2,350 reviews
Jul 9, 2018
Linda
1 out of 5 stars review

Nice Towel, but......

I bought these towels online as a gift, she loved the towels, but on the first wash the middle of the towel had strings of pulled material all over it. I will be returning them and getting something else for her. It was truly embarrassing when she showed me, when these towels were supposed to be a "luxury" towel.

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Oct 17, 2020
Myron
1 out of 5 stars review

Won't stop shedding

I bought a set of these for everyday use. I washed them before using and got a lint catcher full of fuzz. Didn't think anything about it until I went to dry off and found myself and the tub covered in fuzz. Three more washings and they are still shedding. It sticks to the skin like glue! Definitely going back.

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Dec 17, 2020
Betty
5 out of 5 stars review

Verified Purchase

Buy these

Great towels!

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Jan 24, 2021
Bubba
1 out of 5 stars review

Awful Quality

Over the past year I have bought 8 of them.. only 2 people in the house and every single one has frayed and have big holes in the middle. Ive bought this towel for years and just in the past year have had this issue. EVERY SINGLE ONE from this year a big hole in the center.

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Mar 17, 2026
Barbara
2 out of 5 stars review

I ordered five bundled sets online (1 white, 2 Silver, and 2 Zinc), each with 2 bath towels, 2 hand towels, and 2 washcloths. They seemed very thin out of the package but fluffed up nicely after the first wash. The white set was fine, but both the Silver and Zinc sets had multiple pulls in the towels, hand towels, and washcloths. Disappointed in the quality of those colors. I do not have a nearby Sam' Club so now I have to package them up and mail them back. What an inconvenience.

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Oct 6, 2023
jk26
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

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reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Sep 26, 2019
Simplylogan
1 out of 5 stars review

Something has changed

I have been using these towels for years. I was needing some more and was excited to get one of the new fall colors. These are not the same as they used to be. They are very soft, but that soft cheap towel that will not absorb anything. I do not use fabric softener ever. These leave you feeling damp. This brand was never like this before. Even my husband, who does not complain about much, said I needed to run these through the washer on hot a few times so maybe they will work. Thinking maybe they are coated with something maybe we can get off. I purchased 4 compete sets. These were my go to towels. I need to check and see what the other colors feels like. Maybe it something to do with these new ones and the original color are still good. Maybe with luck my store will have some older ones that are still of good quality. These are still nice large towels. They just do not dry you completely, leaving that wet feeling after drying off. What ever they have done, I hope they fix it.

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Jul 31, 2018
BrooksB
3 out of 5 stars review

Nice value but........

I bought these towels in store, they are soft, plush and seem to be a good value for the price. After bringing them home I still feel they are a good value, but the way the tags are attached to the towel, is a kin to putting a sticking price tag on the front of a picture frame. On the first one I pulled the tag apart and noticed it created frays where the tag was attached to the towel. Good thing I noticed, so i used scissors on the second one. Not much room to get the scissors under the tag. It still frayed the towel. On the third one, i feel like I conducted "microscopic" surgery (sarcasm) on the tag to get it off and still frayed. So unless you are a real surgeon prepare for frays, i still feel the towel is a good bargain

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Mar 21, 2021
Suzy
1 out of 5 stars review

disappointed

We bought about 6 of these 6 months ago. They are not holding up. They’re coming unbound on the edges and unraveling. We bought them based on the reviews but they’re just not holding up. They are huge and fluffy but the quality is lacking. I want to love them but can’t.

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May 8, 2020
vernie
1 out of 5 stars review

BEWARE

I bought these towels a couple of weeks ago and after the first use returned them because they do not dry your skin. I purchased these towels a few years ago ( I still have them) and really liked them but they are not the same towel. They have changed for the worse. Very disappointed in Sam's Club quality. I do not recommend these towels.

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