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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,366 ratings2,350 reviews
  1. 5 stars86% (5,490)
  2. 4 stars8% (508)
  3. 3 stars3% (168)
  4. 2 stars1% (65)
  5. 1 star2% (135)

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Showing 461-470 of 2,350 reviews
Oct 17, 2020
Myron
1 out of 5 stars review

Won't stop shedding

I bought a set of these for everyday use. I washed them before using and got a lint catcher full of fuzz. Didn't think anything about it until I went to dry off and found myself and the tub covered in fuzz. Three more washings and they are still shedding. It sticks to the skin like glue! Definitely going back.

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Feb 26, 2023
SavyinSavannah
1 out of 5 stars review

Terrible mess at first wash...

These towels made a mess of my laundry. The loose fibers were everywhere. Almost as if the tow els were disintegrating. Had to re-wash my other towels a couple of times to get off the debris left by these towels. I don't even know how they are still in one piece with as much fiber as they shed. Awful. Returning ASAP.

Helpful?7316U03O1B4216610705963
Mar 9, 2023
Alma J
2 out of 5 stars review

Not the Same

These were my go to towels, tried and true. The only towels I’ve bought for several years. These were awesome but I needed to freshen up so I bought all new ones. This last batch has been TRASH! They rip to shreds in the washer. I couldn’t believe so I actually bought MORE and they did the same thing! That’s it! No more! Quality has changed!

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Mar 12, 2019
Kay
2 out of 5 stars review

Bath towels do not last

Dissappointed! I purchased 8 bath towels and the all did the same thing!!! They ripped apart between the 3 bands on either end of the towels. Now I am left with partial bath towels which barely cover you. I also purchased the hand towels and wash clothes and they appear to be fine. I called customer service which was no help, she told me I had to bring them in to the club to make sure I did not do this to the towels! Why would I rip my own towels so they are pretty much rendered useless. Now I have to replace everything because of faulty bath towels.

Helpful?7316U03O1B4216610705963
Jan 22, 2026
KASSANDRA
5 out of 5 stars review

I love these towels so much. I wished that they came in more colors. They wash really well no shrinkage they soak up well and not feel soaked after use. They're the best towels for the price.....ADD MORE TO COLORS TO CHOSE FROM PLEASE. I'M TIRED OF BUYING SAME COLORS

Helpful?7316U03O1B4216610705963
Oct 6, 2023
jk26
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4216610705963
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Mar 17, 2026
Barbara
2 out of 5 stars review

I ordered five bundled sets online (1 white, 2 Silver, and 2 Zinc), each with 2 bath towels, 2 hand towels, and 2 washcloths. They seemed very thin out of the package but fluffed up nicely after the first wash. The white set was fine, but both the Silver and Zinc sets had multiple pulls in the towels, hand towels, and washcloths. Disappointed in the quality of those colors. I do not have a nearby Sam' Club so now I have to package them up and mail them back. What an inconvenience.

Helpful?7316U03O1B4216610705963
Sep 26, 2019
Simplylogan
1 out of 5 stars review

Something has changed

I have been using these towels for years. I was needing some more and was excited to get one of the new fall colors. These are not the same as they used to be. They are very soft, but that soft cheap towel that will not absorb anything. I do not use fabric softener ever. These leave you feeling damp. This brand was never like this before. Even my husband, who does not complain about much, said I needed to run these through the washer on hot a few times so maybe they will work. Thinking maybe they are coated with something maybe we can get off. I purchased 4 compete sets. These were my go to towels. I need to check and see what the other colors feels like. Maybe it something to do with these new ones and the original color are still good. Maybe with luck my store will have some older ones that are still of good quality. These are still nice large towels. They just do not dry you completely, leaving that wet feeling after drying off. What ever they have done, I hope they fix it.

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Mar 21, 2021
Suzy
1 out of 5 stars review

disappointed

We bought about 6 of these 6 months ago. They are not holding up. They’re coming unbound on the edges and unraveling. We bought them based on the reviews but they’re just not holding up. They are huge and fluffy but the quality is lacking. I want to love them but can’t.

Helpful?7316U03O1B4216610705963
Dec 17, 2020
Betty
5 out of 5 stars review

Verified Purchase

Buy these

Great towels!

Helpful?7316U03O1B4216610705963