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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,553 ratings2,405 reviews
  1. 5 stars86% (5,654)
  2. 4 stars8% (523)
  3. 3 stars3% (172)
  4. 2 stars1% (67)
  5. 1 star2% (137)

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Showing 141-150 of 2,405 reviews
May 8, 2020
Reviewer name: vernie
1 out of 5 stars
1 out of 5 stars review

BEWARE

I bought these towels a couple of weeks ago and after the first use returned them because they do not dry your skin. I purchased these towels a few years ago ( I still have them) and really liked them but they are not the same towel. They have changed for the worse. Very disappointed in Sam's Club quality. I do not recommend these towels.

Helpful?7316U03O1B4216610705963
Mar 12, 2019
Reviewer name: Kay
2 out of 5 stars
2 out of 5 stars review

Bath towels do not last

Dissappointed! I purchased 8 bath towels and the all did the same thing!!! They ripped apart between the 3 bands on either end of the towels. Now I am left with partial bath towels which barely cover you. I also purchased the hand towels and wash clothes and they appear to be fine. I called customer service which was no help, she told me I had to bring them in to the club to make sure I did not do this to the towels! Why would I rip my own towels so they are pretty much rendered useless. Now I have to replace everything because of faulty bath towels.

Helpful?7316U03O1B4216610705963
Oct 6, 2023
Reviewer name: jk26
1 out of 5 stars
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4216610705963
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Apr 22, 2019
Reviewer name: jayreed1225
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Very soft but will not stop shedding

I have washed many times but they keep shedding and I am finding I have to clean my bathroom more than once a week to keep it clean. I would not recommend a dark color and do not have them in a lighter color so can not recommend them at all. Other than the shedding, these towels are soft and beautiful.

Helpful?7316U03O1B4216610705963
Jul 9, 2018
Reviewer name: Linda
1 out of 5 stars
1 out of 5 stars review

Nice Towel, but......

I bought these towels online as a gift, she loved the towels, but on the first wash the middle of the towel had strings of pulled material all over it. I will be returning them and getting something else for her. It was truly embarrassing when she showed me, when these towels were supposed to be a "luxury" towel.

Helpful?7316U03O1B4216610705963
Mar 9, 2023
Reviewer name: Alma J
2 out of 5 stars
2 out of 5 stars review

Not the Same

These were my go to towels, tried and true. The only towels I’ve bought for several years. These were awesome but I needed to freshen up so I bought all new ones. This last batch has been TRASH! They rip to shreds in the washer. I couldn’t believe so I actually bought MORE and they did the same thing! That’s it! No more! Quality has changed!

Helpful?7316U03O1B4216610705963
May 6, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Best Towels Ever

I absolutely love these towels. I first bought the brand over six years ago. With my children coming and going, and taking towels with them it’s time to replace them. They are almost the same as when I bought them. They are still plush, soft and the color has not faded. Even the ones I caught my grandson drying his car with! HONESTLY 👍🏽

Helpful?7316U03O1B4216610705963
Mar 1, 2018
Reviewer name: HongKi
1 out of 5 stars
1 out of 5 stars review

Looked like cookie monster

Lets just say I almost looked cookie monster when I got done drying myself with this towel. I got the peacock color, which is pretty, but the towel doesn't stay together well and sheds A LOT A LOT. I have tried washing the towel twice already, and the same thing still happens.

Helpful?7316U03O1B4216610705963
Oct 7, 2019
Reviewer name: towels suck
1 out of 5 stars
1 out of 5 stars review

meh

While the size is nice and they don’t fade, when you’re drying yourself off, they shed like CRAZY! I’ve washed it twice and it still sheds all over and I basically have to lint roll my body afterwards. So annoying. If I knew this I would’ve bought towels elsewhere.

Helpful?7316U03O1B4216610705963
Oct 17, 2020
Reviewer name: Myron
1 out of 5 stars
1 out of 5 stars review

Won't stop shedding

I bought a set of these for everyday use. I washed them before using and got a lint catcher full of fuzz. Didn't think anything about it until I went to dry off and found myself and the tub covered in fuzz. Three more washings and they are still shedding. It sticks to the skin like glue! Definitely going back.

Helpful?7316U03O1B4216610705963