Thank you for your review. We are sorry to hear of our experience. It is common there would not be any packaging or plastic. Reducing unnecessary packing material assists in lessening the environmental footprint. We typically do not hear feedback that the lack of packing material has adversely affected the seat and we take your complaint very seriously. <br />We encourage you to inspect your product for any damages. If anything is found, please reach out to our Consumer Care Team at 1-800-544-1108 for further assistance.

Thank you for your review. We are sorry to hear of you experience and our Consumer Care Team is always happy to help with installation or fit challenges. If you still have the product, please feel free to contact us at 1-800-544-1108.

All items are new, sourced and shipped directly from the manufacturer. With Dorel being the largest manufacturer of juvenile products in our category, we make every effort to reduce our negative footprint on the environment. Reducing unnecessary packing material is a part of that effort. We typically do not hear feedback that the lack of packing material has adversely affected the seat. Please feel free to contact our Consumer Care Team at 1-800-544-1108, as we are happy to see how we can help.