Thank you for sharing your feedback. We’re sorry to learn that it isn’t securing as tightly as expected — we understand how concerning it is to see movement even when everything is clipped down properly Our Consumer Care Team would be happy to walk through the installation with you, as a few adjustments can often make a big difference in how firmly the seat tightens and stays in place. We have several CPSTs on staff and we are here to help and would be happy to take a closer look and support you directly. Please reach out to us at 1-800-544-1108.

Thank you for sharing your experience with the seat. We’re really sorry to hear that it isn’t securing tightly, that the belt is loosening after use, and that the cup holders aren’t staying in place — those issues are understandably concerning, especially when safety and ease of use matter most. We’d really appreciate the chance to take a closer look and walk through the installation with you, as a few adjustments can often make a big difference in how securely the seat tightens and stays in place. Our team is here to help make sure everything is set up safely and working the way it should. Please reach out to our Consumer Care Team at 1-800-544-1108 so we can support you directly.

We greatly appreciate your candid review! We would like to express our sincerest apologies for the myriad of issues you've experienced with your car seat. We would love an opportunity to rectify the situation. Please reach out to us at 800-544-1108 and we'll address these issues accordingly.

Thank you for sharing your feedback. We would love to speak with you regarding your experience. Please reach out to our Product Technician at 1-812-314-6555 or by emailing producttech@djgusa.com.

Thank you for your review. We are sorry to hear of your experience. If you are experiencing a challenge with your car seat, please feel free to contact our Consumer Care Team at 1-800-544-1108.