Thank you for sharing this — a rear‑facing car seat should stay firmly in place once installed, and if it doesn’t, that’s something we take seriously. Movement usually points to an issue with the installation angle, belt routing, or tightening mechanism, and none of those should make the seat feel unsafe. We’d really like to take a closer look at your seat so we can understand what’s happening and help make this right. Please reach out to our Consumer Care Team at 1-800-544-1180 so we can review your unit and go over support or replacement options.

Thanks for your candid review! We would like to express our sincerest apologies for the installation challenges you've encountered. Please contact our Consumer Care Team at 800-544-1108 and our certified car seat technicians will gladly ensure you have a secure install. We can perform a video chat, to assess your installation and provide resources that you can explore to take your car seat in person to a certified car seat technician.

Thank you for sharing your experience, and I’m truly sorry to hear about the trouble you’ve had with the installation and fit. A car seat should install securely without sliding, and your baby’s comfort and proper positioning are extremely important—so we understand how frustrating this must be. What you’re describing isn’t typical, and we’d really like to help. Our Consumer Care Team can walk you through proper installation with one of our CPST's on staff, check for any product issues, or arrange a replacement or refund if needed. Please reach out when you can at 1-800-544-1108 so we can help!

We would be happy to assist you with any installation concerns regarding your Safety 1st car seat. Please reach out to our consumer care team at 1-800-544-1108.