Dear Doug, Thank you for sharing your feedback regarding the ASUS Vivobook Flip 16 Laptop. While we are pleased to hear that you find the device well‑designed and built, we sincerely apologize for the inconvenience you have experienced with the absence of a functional fingerprint reader and biometric security, as well as the difficulty encountered when attempting to contact ASUS Support. To further investigate this matter, we kindly ask that you email us directly at customerloyalty@asus.com and include the case number "N2609027862-0001" as a reference. Our team will be able to review the issue in detail and assist you with the most effective solution. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear Denise, Thank you for your comment. We certainly understand your disappointment with this laptop and the inconvenience this may have caused if the touchpad is not securely built. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty