Hi JPT28, Thank you for your feedback. If your remote isn’t responding or is responding slowly, here are a few quick steps to help determine if it’s working correctly: 1. Check the batteries: Remove the back cover of your remote and replace the batteries with a fresh set, ensuring they are inserted in the correct direction. 2. Test for infrared signal: Point the front of the remote at your smartphone camera. While holding down any button, you should see a flashing light through the camera screen. (For iPhone users, the front-facing camera works best.) If you see the light, your remote is working and may need to be re-paired with your TV. 3. Point the remote correctly: Try pointing the remote directly at the TV from about 5-6 feet away. This can help ensure a clearer signal between the remote and the TV. 4. Clean the remote: Gently wipe the top edge of the remote (where the infrared sensor is located) with a soft, dry cloth to remove any dust or debris that could interfere with functionality. If you still need assistance, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit the ‘Support’ link on our website to start a LiveChat session. ~ Samsung Advisor

Hi Joseph syktich,<br /><br />We appreciate your purchase. Should you have any questions about your Samsung purchase, please reach out to us at -800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:<br />• Live Chat<br />• Manuals, Software, &amp; Warranty Info<br />• Creating a Service ticket<br /><br />~Samsung Advisor

Hi Chris, Thank you for sharing your experience. Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback. We recommend the following steps to help improve streaming performance: 1. Use a 5GHz Wi-Fi connection, if available 2. Try a wired LAN connection for more stability 3. Reposition your router to minimize obstacles between it and the TV 4. Make sure your TV is running the latest firmware (Settings > Support > Software Update) 5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options. If we can assist further, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor