Tammy, we are sorry for this experience, but our aluminum cookware set with nonstick coating inside is not suitable for metal utensils, otherwise the coating will chip. Please contact Member Support at (888) 301-0332 to go over your options for assistance.

Hi Jo, thank you for sharing your comment. For this set it is Oven safe up to 450°F（232℃）without lids; up to 350℉（176℃）with lids.

We are sorry to hear about your experience, Jb. We have some tips for you to protect this set. 1) Always cook on low to medium heat. 2) Avoid overheat (dry boil) empty cookware. 3) Recommend using silicone, nylon, bamboo or wood utensils when cooking. 4) Please keep the temperature lower than 232℃ before put the food in the cookware. 5) Avoid sudden temperature change (Thermal Shock). Please know you can exchange or return them anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are very sorry this experience, Dog lover. Here are some tips for using this set: 1) always use on low to medium heat. 2) Avoid sudden temperature change. 3) Handwash recommended though dishwasher safe. 4) Avoid use metal utensils. 5) Use mat when stacking the cookware. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund at any time. Contact Member Support at (888) 301-0332 if you need assistance.

Thank you for the great rating and feedback, Meese. The dual-riveted cast stainless steel handles are designed to stay cool and comfortable while you're cooking. But metal handles will get hot in the oven or cooking in extremely high heat for a long time. We recommend using potholders when removing the lids, pots and pans.

We are sorry for this experience, GGold. Please know you can return or exchange this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.