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Member ratings & reviews for
August WiFi SmartLock plus Keypad - Silver
3.9 out of 5 stars
stars168 ratings168 reviews
  1. 5 stars55% (92)
  2. 4 stars17% (29)
  3. 3 stars8% (13)
  4. 2 stars8% (13)
  5. 1 star13% (21)
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Showing 11-20 of 168 reviews
Dec 26, 2022
tv4184
5 out of 5 stars review

Verified Purchase

My third august product

I bought this mainly for the wifi connectivity and the combo keypad. I don't need the keypad yet but the cost of the dongle and keypad just made more sense to get the new lock module. I like having the door sense and smaller lock. Haven't used it enough to know how long the batteries last though. Love it so far

Review from august.com
Helpful?6QIUWWJTYIXY16441054491
Sep 25, 2022
Mark L
5 out of 5 stars review

Verified Purchase

Easy to use

I replaced another digital lock that wouldn't open half the time. I bought this August lock and it's been working easily. I don't even use the keypad except to lock it. I have it set to open when I arrive home which is great when you have your hands full.

Review from august.com
Helpful?6QIUWWJTYIXY16441054491
Mar 27, 2023
RedGray
5 out of 5 stars review

Verified Purchase

Best Technology!

Installed today on my new house and I love it! Instructions were very easy to follow and truly took less than 15 minutes to install. Longest time spent was waiting for app to download on my phone. It works great and I'm excited to use it! I'll be buying more for other doors!

Review from august.com
Helpful?6QIUWWJTYIXY16441054491
Oct 2, 2021
Pflarki
1 out of 5 stars review

Verified Purchase

Rarely syncs with app. Keypad is worthless.

I've reset so many times I've lost count. I can never get the lock to sync with the app unless I try multiple times. I bought the keypad as another option and for guests. But it so rarely works I wouldn't trust it. Also poorly designed with the rubber bumps on the back, it makes it impossible to mount on a wall.

Review from august.com
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Dec 23, 2021
Mizzak
4 out of 5 stars review

Verified Purchase

Looks nice and works well - app needs improvement.

I needed to re-key all the locks in my house after moving in and decided that I wanted to use the August lock to make life a bit easier. The Lock fit well over the Schlage deadbolt that I had selected although for calibration I needed to reposition the colored adapter that August provides (they look symmetric but don't appear to be). Once rotated 90 degrees the adapter fit the throw of the deadbolt very well. After installation I had a few times the first week where the lock would lose its calibration and one time that it randomly unlocked itself which was disconcerting. Since that first week I have not had any further issues (per below I stopped using the august app so that may have something to do with it? Not sure). The app itself froze multiple times while trying to set up and calibrate the lock which was exceedingly frustrating. It also is slow to update the lock status and sometimes fails to connect. For this reason after initial setup I moved to a smart home app to connect with the lock rather than using the app from August. The smart home integration works well. I would give this 5 stars except for the app freezing during setup and the disconcerting fact that the lock unlocked itself during that first week.

Review from august.com
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Apr 3, 2022
Disappointed user
2 out of 5 stars review

Verified Purchase

Wifi Smart Lock does not connect to WiFi

I bought this lock specifically for the Wifi connectivity, and that is the feature that does not work. I have been in contact with August tech support repeatedly, but they have not been able to find a solution to the problem. I am hoping that a resolution is still forthcoming, but the lock is a disappointment so far. But otherwise it works.

Review from august.com
Helpful?6QIUWWJTYIXY16441054491
Mar 28, 2022
Keodi
4 out of 5 stars review

Verified Purchase

Good Lock But Get New Batteries

The lock is functioning great. Works as expected and the app is very intuitive. The only down side is that after about 2 weeks it dropped WiFi connection. Despite everything I could think of, and after contacting Support for about a week, we could not get the device to reconnect to WiFi or Bluetooth. Finally I decided to try new batteries, and it immediately connected. The batteries that shipped had enough charge to power the LEDs initially, but that was it. I recommend getting a new set of batteries when you buy the lock.

Review from august.com
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Nov 11, 2022
Neona
5 out of 5 stars review

Verified Purchase

Absolutely loving it

I did a lot of research on different options before finally landing on this option. I bought it a few weeks ago and it has been an amazing experience ever since. The install was incredibly fast, simple, and straightforward, and the features, from the keypad to the auto unlock to the app, have been quick and flawless. I actually just told my husband last night that this has been the best purchase I've made since we moved. I love that we were able to keep our old keys as a backup, and the auto unlock feature has been a godsend after grocery shopping, not to mention I feel a lot safer coming home at night and not having to fiddle with my keys in the door - I can just walk right in. I also love that we can one-touch lock the door with the keypad and that the app shows a log of when the door is opened and by who - I can set codes for individuals, and can double-check to make sure the door is locked while I'm out (which the auto lock would take care of anyway, even if I forget). I also love that we can easily take it with us when we move, since we're renters, and it didn't require any additional holes in the door! Super happy with this purchase!

Review from august.com
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Jul 1, 2022
LockyMcLockFace
1 out of 5 stars review

Verified Purchase

Terrible product

I was initially excited, look/feel of the product is fantastic but wow was I disappointed. It's exstremrly clear the hardware and software engineering teams don't talk to one another. The setup will just spin and not provide error messages, I discovered on my own that they don't support 5G. Once I switched to my 2G Wi-Fi the setup finished then the lock would incorrectly state it was locked or unlocked when it was actually the opposite. The app would just freeze in a gray state and you can't lock or unlock. I did two factory resets, tried all the help articles for different lock parts all ending with the same problems. At the end of the day, the vision for the product is great but execution is terrible. I returned both my locks and bought a competitor to save my own sanity so I know when my house locked or unlocked.

Review from august.com
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Aug 15, 2022
Joshua Karl
5 out of 5 stars review

Verified Purchase

Incredible product

Works extremely well. The keypad addition by Yale is a nice physical touch as my son can come and go without a phone or keys. Apple home kit isn't quite working yet still troubleshooting this but I still give this device 5 stars. It's worth the convenience and peace of mind.

Review from august.com
Helpful?6QIUWWJTYIXY16441054491