Hi Wendy, thank you for taking a moment to share your experience with your 7.4 cu. ft. Smart Front Load Gas Dryer with AI Sensor Dry & TurboSteam Technology DLGX6501W. We understand you’ve already had a repair visit and the issue is still continuing, and we appreciate you reaching out again so we can help you move forward with confidence. Your DLGX6501W offers helpful features like AI Sensor Dry, TurboSteam, FlowSense duct monitoring, and ThinQ smart functions, and we understand you want those performing at their best. When a dryer shows repeated performance issues, a few quick checks can help point to what’s happening: • Make sure the FlowSense indicator is not showing duct buildup • Confirm the lint filter is fully seated and clean • Check that the venting path is clear and not restricted • Run a short cycle to confirm the drum heats and tumbles normally Here is the most accurate LG resource for your concern: LG Dryer – Not Heating, Not Drying, or Taking Too Long https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. -Rich

Hello. Thank you for sharing your thoughts about your LG Dryer. We appreciate your feedback highlighting the design, intuitive controls, and enjoyable sound features of the machine. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this usability and feature experience being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. For more information on product support and resources, you can also visit our official LG page here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605. ^James

Hi! Love the loyalty story here — fifteen years in and your new LG Dryer still managed to impress. Glad you trusted your gut despite mixed reviews, because it sounds like the AI drying and steam features are already earning their keep in your new home. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James