Hey there! Thank you so much for bringing this to our attention. We want you to be able to experience the delightful warmth and cleanliness of your clothes for many years to come, adding a touch of joy to your laundry routine! We're here to support you with your LG dryer best; please private message us on social media @LGUSSupport with your contact information and model number. We'll be happy to look into it together further with you! ^Joslyn