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Customer reviews for 7.4 cu.ft. Ultra Large Capacity  Gas Dryer with Sensor Dry and Turbo Steam Technology for
7.4 cu.ft. Ultra Large Capacity  Gas Dryer with Sensor Dry and Turbo Steam Technology
4.4 out of 5 stars
stars72 ratings72 reviews
  1. 5 stars71% (51)
  2. 4 stars14% (10)
  3. 3 stars4% (3)
  4. 2 stars4% (3)
  5. 1 star7% (5)
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Showing 11-20 of 72 reviews
Feb 13, 2024
DeltaDude
5 out of 5 stars review

Verified Purchase

Cool functionality and nice design

[This review was collected as part of a promotion.] Huge capacity, lots of setting options. I like the design (I bought it along with the matching washer). The steam function sounds like a great idea, although I haven't used it yet. The ThinQ option is cool. It keeps you informed of the dryer cycle and lets you know when it's completed. You can also custom design the cycle finish tone. When I started the first load, my phone altered me that the duct was clogged. As it turned out , the machine was pushed too far back, making the dryer vent hose not optimally set up. It was easy to fix and the fact that the alert came up made me feel even better about the software. I'll probably avail myself of the option to change the way the door opens. Nice to know it can be done pretty quickly and easily.

Review from lg.com
Helpful?631D22NMCQHS16402212341
Mar 21, 2024
Miklbo
1 out of 5 stars review

Verified Purchase

Ugggh

[This review was collected as part of a promotion.] We bought this LG dryer 3 weeks ango and am very disappointed on the verge of angry! We have not been able to use it once because it has no heat, repairman came out after one week and found a bad gas valve and thermistor. 2 weeks later and he is supposed to be back tomorrow to install parts! Only reason I have a one star is because there were no zero stars

Review from lg.com
Helpful?631D22NMCQHS16402212341
reply from LG Digital Care Team

Hi Mik! We realize your experience falls short of our standards and are eager to hear the results of your latest technician appointment. Feel free to reach out to us on social media (@LGUSSupport) should you need further support. Be sure to include your phone, model, & serial number in a private message to us. We're here for your support until we reach a resolution you're satisfied with! ^Chris

Aug 19, 2023
Adosxx
5 out of 5 stars review

Verified Purchase

Best Dryer ever

[This review was collected as part of a promotion.] So my washer broke and I didn’t feel like putting any more money into my Maytags which were only a couple of years old. I saw that LG was getting top marks so I decided to try them this time around. I couldn’t be more pleased with my choice. The dryer has an easy to navigate knob with a display with multiple dry options that include AI Dry in which the dryer senses your clothing, Timed dry that allows you to choose your own settings, Bedding, Towels, Quick Dry, Steam Fresh which I really love, and then you have Normal, Delicates, Power Dry, and Perm. Press. Hopefully I didn’t miss any, but then with the ThinQ app you get an additional 15 different dry cycles to choose from plus you can check on your dry cycle time or just look for the alerts it sends to your smart phone when the cycle has ended. You can also operate the dryer remotely with the app as well. Lastly it has an option called Smart Diagnosis if there are problems with you dryer that may need repair. Ive never loved a dryer before, but now I do

Review from lg.com
Helpful?631D22NMCQHS16402212341
Jul 20, 2023
dhinh
2 out of 5 stars review

Verified Purchase

Just look better than old school washer and dryers

Honestly, I was looking forward to a high tech and high efficiency washer and dryer. They look good and have a lot of options but they are not worth remote start that has to be manually turned on first or the smell of when there is still moisture in the washer. Our dryer door was not properly installed and it doesn't seem to be catching much lint...

Review from lg.com
Helpful?631D22NMCQHS16402212341
reply from LG Social Media

Hello! It sounds like both of your laundry units are experiencing their share of issues, and we'd love to see what's going on. If you could please reach out with the link below, it'll be our pleasure to help! https://www.lg.com/us/support/contact ^Ian

Sep 5, 2023
Greek Girl RN
5 out of 5 stars review

Verified Purchase

So glad I bought LG!!!

[This review was collected as part of a promotion.] Bought this approximately a month ago. Had not had a new W/D in YEARS. Love LG products. First time ever having an LG W/D. Love, love, love it. Makes doing laundry not be a chore. Dries quickly and the steam function is a big plus. We have stacked the units and love that, too.

Review from lg.com
Helpful?631D22NMCQHS16402212341
Feb 17, 2024
Anonymous
3 out of 5 stars review

Verified Purchase

Very sensitive to airflow and cold air coming in

Very sensitive to flow restrictions and cold air coming in. My control board went bad after five months and it was replaced. Still seem to have issues with the sensor and the heat. I will get notifications that I’ve got airflow blockage when I have a brand new pipe that was installed. Re-taped around some of the joints on that pipe to see if that helps.

Review from lg.com
Helpful?631D22NMCQHS16402212341
reply from LG Digital Care Team

Hi Dax! We understand that you have been experiencing an issue with your airflow blockage reading, and we'd like to help you resolve this issue once and for all! Please reach out to us so that we can help identify the culprit and provide our recommendations. Send us a private message on social media (@LGUSSupport) with your model & serial number along with your phone number. We look forward to getting your dryer back up and running! ^Chris http://spr.ly/6425nuPcP. ^Chris

Mar 30, 2024
LaraV
5 out of 5 stars review

Verified Purchase

Great Product!

I brought this 2 washer and dryer a month ago and I am so happy with the quality and great features it has, it is very easy to connect to internet and keeps you poesred on when cycle finishes, also it has tons of functions that helps saving energy and water, the AI feature is amazing! It sense itself how much water and time is needed for every load.

Review from lg.com
Helpful?631D22NMCQHS16402212341
reply from LG Digital Care Team

Hi Lara, thank you for sharing your experience with your 7.4 cu. ft. Smart Front Load Electric Dryer with AI Sensor Dry and TurboSteam Technology DLEX6500B. We understand how helpful smart features can be, and it’s great to hear the connectivity, energy‑saving functions, and AI sensing are making laundry easier for you. This model is designed to adapt to each load, and it’s wonderful to know it’s delivering that convenience. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Nov 2, 2023
Satisfied 76
2 out of 5 stars review

Verified Purchase

LG dryer Door Needs Re-engineering

Why only Fair? The door on this dryer does not make a complete connection with the dryer. There is a gap at the edge of the door. I had LG appliance person check it out. He said this is a common issue/complaint with this model. I would not recommend this dryer until they fix the issue of the door. The dryer itself works ok.

Review from lg.com
Helpful?631D22NMCQHS16402212341
reply from LG

Hello. Thank you for sharing your experience with your LG Dryer. Your feedback about the dryer door not sealing completely and the technician’s confirmation that this is a known issue with the model is helpful and appreciated. It's good to know the dryer is functioning otherwise, but we understand how the door fit can affect overall satisfaction. For reference, you can explore LG dryer support and product care resources here: https://www.lg.com/us/support/products/dryers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this door alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Feb 9, 2024
John F55
5 out of 5 stars review

Verified Purchase

Works nicely

[This review was collected as part of a promotion.] We're on the older side and were worried it would be difficult to operate with the new type of control. It was actually quite easy. In fact, our first time to dry we chose AI to make it simple. Worked nicely and after one day of use, we feel like pros. Favorite features: 10 minute steam fresh

Review from lg.com
Helpful?631D22NMCQHS16402212341
Aug 30, 2023
Kathy95
5 out of 5 stars review

Verified Purchase

A must have!!

My old washer and dryer were 15 years old and I was a little skeptical about all the bells and whistles on this new dryer, but I LOVE IT. It dries clothes faster and better, saving electricity, and it’s very easy to use. I’m so happy I got this dryer, you will be too!!!!

Review from lg.com
Helpful?631D22NMCQHS16402212341