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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,435 ratings585 reviews
  1. 5 stars62% (884)
  2. 4 stars15% (214)
  3. 3 stars9% (123)
  4. 2 stars6% (79)
  5. 1 star9% (135)

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Showing 561-570 of 585 reviews
Jun 24, 2025
Robert
1 out of 5 stars review

not cool at all

Not cool at all , i bought a pillow 7 years ago from a different manufacturer that is cooler than this brand new one , was disappointed

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Aug 19, 2025
Graciela
1 out of 5 stars review

i purchased 2 of these pillows andnthey have a very strong chemical smell that i could not get rid of. i had to return them.

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Feb 4, 2025
JimS
1 out of 5 stars review

Unbelievable smell

I am not sensitive to smells but this thing smell like a moldy basement. I am not sure how it could smell so bad but we had to set it outside as it real bad.

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Aug 18, 2024
txmom
5 out of 5 stars review

We replaced our old pillows with this one!

This is a wonderful pillow. It is firm enough not to flatten but soft enough to move with your head and keep you comfortable all night long. I replaced the old pillows with this one.

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Apr 16, 2025
Woodz
5 out of 5 stars review

Cool & Comfortable

I was a bit skeptical about all the features this pillow claimed on the packaging. However, after sleeping on the pair I purchased, it’s clear that it’s as comfortable and functional as listed. This is a very high quality pillow for the $. Well made. Excellent materials and stitching. Supportive, but not aggressively firm. Best of all it is, indeed, cool. If you like memory foam, you’ll love this pillow.

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Jun 24, 2025
High Hopes
2 out of 5 stars review

Thought it would hold up.....

Less than 1 month in the pillows went bland no support compared to being new.

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reply from Member's Mark Team

Thank you for your feedback on the pillow. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Nov 23, 2025
CHARLES
1 out of 5 stars review

Smell

Strong chemical smell.

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reply from Member's Mark Team

When you first open the pillow, CHARLES, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Oct 1, 2024
Am
2 out of 5 stars review

Verified Purchase

Right price

Good price but too firm

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reply from Member's Mark Team

We are sorry the pillow did not meet your expectations, Am. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 26, 2024
Sara
2 out of 5 stars review

Verified Purchase

Very Uncomfortable

Hurt neck

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Dec 2, 2024
Zman
3 out of 5 stars review

Verified Purchase

Not recommended

Not worth the money

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reply from Member's Mark Team

We're sorry the pillow did not meet your expectations, Zman, and we hope you take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return it for a full refund at any time.