Im someone that usually needs to sleep with at least 2 pillows and this one didnt change that. I do like how it feels, it does seem to be keeping its shape. I cant speak to its cooling effects because i dont notice a difference there.

Nothing to describe it but wow. The material is perfect and always stay cool no matter how long you sleep on it. Love the washable cover as it make it easy to use and last longer. Highly recommended for hot summer

The Member’s Mark Hotel Premier Collection pillow is very comfortable. The cooling effect is noticeable, but it could be stronger. I like the quality of construction. It should last for years. I would order more of these.

Love the pillow. I own 4 of them now. Only issue I have is when I tried to have one delivered. Website says in stock, ordered it and magically it's unavailable. So I physically go to the store and there's at least a hundred or more in the store. Someone make it make sense please.

I was looking forward to my 2 new Members Mark pillows on 1/17/26. However, the OVERPOWERING FORMALDEHYDE SMELL was too much. Sam's refunded me the same day. Today is 1/25/26, AND THEIR FORMALDEHYDE SMELL IS STILL TOO MUCH. I've aired them out, and I'm airing them out again hoping it will get better:(

It was way, WAY too hard, and it doesn't have any give at all. I used it for all of one night and woke up in severe pain. I also bought it while it was one sale yet still got charged the full price for it. I will be taking the pillow back and getting a refund ASAP. Do NOT recommend, especially if you have a sensitive/difficult neck.

I've been searching and trying so many different memory foam pillows, trying to find one to replace my way-too-old last one, and had all but given up. I'd settled on one that was, I thought, as close to perfect as I was going to be able to find, but it wasn't the greatest and I had started to develop neck pain. I also have extremely sensitive ears to any pressure, and it was pushing the limits on that, as well. I saw this pillow in my local club and felt it, them read reviews online. All I can say is I'm glad I felt it in person or I might not have bought it, based on many people describing it as "firm"! Let me just say, this pillow is NOT firm by memory foam standards at all! But it also keeps it's shape, doesn't go flat, and provides just the right amount of support for my neck and shoulders. I'm a side sleeper. As soon as I laid my head on it the first night, I knew I'd finally found it! So very soft and comfy, I'm pretty sure I said "ahhhh" out loud several times that night. I absolutely LOVE this pillow! please don't ever stop making these!

I wanted to love these pillows but I just couldn't. They are a nice weight and have a nice fluff to them BUT…. These pillows are so slick and slippery. The fabric is terrible and it slips around all night. I spent half my nights chasing it back into my pillow covers because it kept falling out. I even took my pillow covers off and had the same issue. Very disappointing as these seemed to be better pillows. This past week I have had terrible sleep and I woke up always readjusting these as they slowly slid around under me. If they change the cover material, these could be great.

Excellent

Good quality.