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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,414 ratings519 reviews
  1. 5 stars62% (881)
  2. 4 stars13% (188)
  3. 3 stars9% (126)
  4. 2 stars6% (81)
  5. 1 star10% (138)

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Showing 311-320 of 519 reviews
Oct 2, 2024
Reviewer name: Jimmy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Thx

Not comfy

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We're sorry the pillow didn't meet your expectations, Jimmy. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 23, 2024
Reviewer name: LTB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Supports neck for side sleeper

comfortable and cool

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Jan 25, 2026
Reviewer name: TERESA
1 out of 5 stars
1 out of 5 stars review

I was looking forward to my 2 new Members Mark pillows on 1/17/26. However, the OVERPOWERING FORMALDEHYDE SMELL was too much. Sam's refunded me the same day. Today is 1/25/26, AND THEIR FORMALDEHYDE SMELL IS STILL TOO MUCH. I've aired them out, and I'm airing them out again hoping it will get better:(

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

We are sorry for this experience, TERESA, and we are glad you received a prompt refund.

Mar 7, 2026
Reviewer name: Skyelander
1 out of 5 stars
1 out of 5 stars review

Returned Within A Week

I wanted to love these pillows but I just couldn’t. They are a nice weight and have a nice fluff to them BUT…. These pillows are so slick and slippery. The fabric is terrible and it slips around all night. I spent half my nights chasing it back into my pillow covers because it kept falling out. I even took my pillow covers off and had the same issue. Very disappointing as these seemed to be better pillows. This past week I have had terrible sleep and I woke up always readjusting these as they slowly slid around under me. If they change the cover material, these could be great.

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Jul 3, 2025
Reviewer name: HongR
1 out of 5 stars
1 out of 5 stars review

Falls FLAT

This is another prime example of Members Mark Brand replacing a beloved brand, and in this case a perfect pillow, to make it junk. I do not understand how they think that their material substitutions would fool anyone. The pillow is flat in a week. It's not worth the supplies used to make it. The Luxury Hotel Pillow it mimics and replaced held up for a year and kept form and fluff. This is a door mat in a blink of an eye. Do NOT be fooled. This is the WORST pillow, thanks to "Members Mark." More and more, I am feeling ashamed to be a Sam's Club member. Sam's Club, enough of the Members Mark junk!! You will lose customers. Enough!!!

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Feb 12, 2026
Reviewer name: Samantha
4 out of 5 stars
4 out of 5 stars review

Love the pillow. I own 4 of them now. Only issue I have is when I tried to have one delivered. Website says in stock, ordered it and magically it's unavailable. So I physically go to the store and there's at least a hundred or more in the store. Someone make it make sense please.

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Nov 29, 2025
Reviewer name: KAREN
1 out of 5 stars
1 out of 5 stars review

Shame on Sam's. This pillow is obviously musty.

Unfortunately, I didn't have an opportunity to see if this pillow would work because the musty smell is disgusting. I thought it smelled a little funny when I took it out of the plastic but I thought it might abate. I put on my silk pillowcase, propped it up on the bed, and lay back on it to watch TV. Not only didn't the smell go away, it literally made my hair and pajamas smell musty, too. I'm extremely disappointed because it felt cool to the touch, which is what I wanted. It's heavy - a rock - but I had already expected that from seeing these types before. I'm a side sleeper who currently uses memory foam pillows that are really memory foam chunked up...okay at first but become very flat over time...so looked forward to something that might not flatten as quickly. But, as I said, the smell was so atrocious, as well as clung to me, that I never experienced if it would be an improvement for my actual sleeping. Now I have to go to the trouble of returning it (I have everything delivered from Sam's) during a busy holiday season, as well as having to find something else...all because of a musty smell that Sam's should be ashamed to provide to their members.

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reply from Member's Mark Team

We appreciate your feedback, KAREN. When you first open the pillow, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Nov 21, 2025
Reviewer name: Karen
3 out of 5 stars
3 out of 5 stars review

supportive but smelly

I really sleep well on this pillow however it took washing the two covers on each pillow twice and airing out the pillow for a few days before we could use them because of the chemical smell. They still have a smell but after a couple of weeks it's not a strong smell anymore.

Helpful?3IFZA20SG2DY16341408613
reply from Member's Mark Team

When you first open the pillow, Karen, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Feb 22, 2026
Reviewer name: Nicole
1 out of 5 stars
1 out of 5 stars review

Absolutely Awful!

It was way, WAY too hard, and it doesn't have any give at all. I used it for all of one night and woke up in severe pain. I also bought it while it was one sale yet still got charged the full price for it. I will be taking the pillow back and getting a refund ASAP. Do NOT recommend, especially if you have a sensitive/difficult neck.

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Dec 1, 2024
Reviewer name: Cris
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

It’s like sleeping with a rock under your head

If you like headaches then this is the pillow for you. Couldn’t even make it through the night with this thing. I woke up with a pounding headache about 4 hours into the night. Switched pillows and within 20 minutes my headache started going away. The cooling effect was nice but that’s the only good thing I can say about this Flintstone pillow. I would not recommend this pillow or repurchase it.

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reply from Member's Mark Team

We're sorry the pillow wasn't right for you, Cris, and encourage you to exchange or return it with the Member's Mark 100% Satisfaction Guarantee.