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Customer reviews for Dial Refresh & Renew Body Wash, Spring Water, 16 fl. oz., 4 pk. for
Dial Refresh & Renew Body Wash, Spring Water, 16 fl. oz., 4 pk.

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Showing 11-20 of 210 reviews
Feb 4, 2024
Amber
1 out of 5 stars review

New formula is terrible

I've been using the original Spring Water body wash for over a decade. I have extremely sensitive skin and this body wash helped clear up lots of issues I was having. The new formula is not the same and does not work the same. I'm starting to have the same issues I used to have years ago that had cleared up completely. Why change something that so many people have used for years when there wasn't anything wrong with it to begin with?! Like most of the other reviews say, BRING BACK THE OLD FORMULA.

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Kurt - Team Clean Adviser

We are sorry to hear about your experience with our Dial Spring Water Body Wash. We had improved the formula to keep the product more plant base and organic. Though the product is tested to be safe, there are still other sensitive consumer that may have different experience to the product. We'd like to know more about your concern for us to assist you properly, please feel free to contact us through this website https://www.henkel.com/contact-us. Thank you for the love and support for our product!

Jul 22, 2023
Anonymous
1 out of 5 stars review

Why did you have to change something that was working

I buy this soap because I have sensitive skin. I have used dial for many years and especially this particular scent. The last time I picked some up at the store I realized it was a new bottle, which means the ingredients had likely changed. Luckily I still had my old bottle to compare and noticed that there was some extra added chemicals. Upon the first use my skin is super dry and flaky and i have developed little red bumps. Also known as contact dermatitis. Why did you change a formula that had worked for years. Please go back to the old formula. This new one is just not it, I will be forced to look elsewhere for my body wash until this is rectified. Please listen to your customers before changing your formula next time all the reviews has been good before this!

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Kurt - Team Clean Adviser

We are sorry to hear about your experience with our Dial soap. The changes that were made is intended as improvement. We understand that these changes may not satisfy you and we appreciate your feedback. You may reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!

Sep 8, 2021
Joyce1975
5 out of 5 stars review

Wonderful body wash.

[This review was collected as part of a promotion.] I tried this product for free in exchange for my honest opinion. Love Love Dial Spring Water body wash.The scent is light,but is still enough to perfume the room and your skin.It flows out of the bottle nicely and the lather is rich and thick,but it washes off without leaving any residue behind.I have switched to Dial as my only bath and show products.Now I just have to stock up on other scents in the line.

Review from Shopper Army
Helpful?30SIEVU7R8Q916339457246
Sep 16, 2023
AnonymousCustomer
4 out of 5 stars review

I spoke too soon, I really like the new formula

I wrote a previous review titled "You're going to lose a lot of customers with this new formula", but I spoke too soon & would like to retract that review. I think why I had a not-so-great experience the first time around was because I used too little of an amount. The amount I used would have even been too little for the old formula that had the sulphate. I think there are pros & cons for both the old & new formulas. This new formula still makes me feel & be clean like the old one. I like that it doesn't have an overly-moisturizing feel when I'm done showering. It truly left me feeling "Refreshed & Renewed"! I will continue to use Dial!

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
Sep 15, 2023
AnonymousCustomer
1 out of 5 stars review

You're going to lose a lot of customers with this new formula

Please take the time to read my review in full. The previous formula had a lovely creamy lather that you could feel penetrate your pores and really clean you. This new formula is more of a foamy lather than a creamy one, and as a result, does not feel as penetrating, it feels as if you're just moving foam around on the top of your skin. I even noticed that I saw less dirt come off of me in the shower, proving my point. My guess is since the Sodium Laureth Sulfate was removed, this is the result. I understand that this ingredient is now listed as not being the best, but isn't every processed item the same way? And we have been using it all this time with no issues. You'll soon hear that the Sodium C14-16 Olefin Sulfonate that you replaced it with is also bad! Ask yourself, did any of your customers ask for this? If it ain't broke, don't fix it. I'm sorry but the new formula is not worth the money at all, does not provide the same cleaning experience, and is, as a result, a disappointment. I loved the previous formula as there was no other body wash like it. I looked forward to the end of my day because I got to use it. Please go back to the old formula, please.

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Leo - Team Clean Adviser

We are sorry to hear about your experience with our Dial product. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!

Jun 10, 2024
unhappy loyal customer
1 out of 5 stars review

BRING BACK OLD FORMULA W/O Vit E!!!

I have used dial liquid antibacterial for 10 years, picked one up not realizing the bottle said vitamin E. Only took about a day for an infection to appear. I have searched high and low for the old formula. I dumped the whole big bottle with a pump, down the drain! Never will buy it again. Ugh horrible!!

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
Aug 27, 2021
Crystal1990
5 out of 5 stars review

My new favorite!

[This review was collected as part of a promotion.] I tried this product for free in exchange for my honest opinion. This dial Spring Water hydrating body wash was amazing! Not only did it smell spectacular but it felt great on my body and made my skin feel hydrated after using it. It's a Moisturizing Conditioner at that gently cleans and is free from parabens and other harmful ingredients. I will definitely be purchasing this product regularly for myself and my family. I would highly recommend it.

Review from Shopper Army
Helpful?30SIEVU7R8Q916339457246
Aug 29, 2021
Renee1921
5 out of 5 stars review

I Love this Dial Spring Water Hydrating Body wash!

[This review was collected as part of a promotion.] I tried this product for free in exchange for my honest opinion. I got the Dial Spring Water Hydrating Body wash and immediately tried it. First off, I love the fragrance! The fragrance is so fresh and clean. The fragrance also lasts a good while after you get out of the shower. It made my skin look and feel clean. It also well hydrated all of my skin. My skin was very dry before I started using the body wash. Now my skin looks and feels well hydrated. I will continue using this body wash because I've finally found one that keeps my skin hydrated. I have nothing negative to say about the Dial Spring Water Hydrating Body wash. This is a very high quality body wash that I would highly recommend for everybody. I tried this product for free in exchange for my honest opinion.

Review from Shopper Army
Helpful?30SIEVU7R8Q916339457246
Sep 8, 2021
Julie1920
5 out of 5 stars review

Refreshing smell and thick lather is great!

[This review was collected as part of a promotion.] I tried this product for free in exchange for my honest opinion. I received the spring fresh dial body wash to review by Shopper Army and it was very refreshing. It lathers great, the smell is fresh and clean. I definitely recommend it to anyone who loves a great wake me up smell in the morning or anytime for that matter. I gave it 5 stars because I couldn't leave 6!

Review from Shopper Army
Helpful?30SIEVU7R8Q916339457246
Aug 31, 2021
Dawn1954
4 out of 5 stars review

Nice scent, clean wash

[This review was collected as part of a promotion.] I tried this product for free in exchange for my honest opinion. Dial Body Wash Spring Water scent is a nice body wash with a decent lather. It does leave a smooth feeling to your skin as well as a nice scent left behind after using. I like that is has a lather factor to it and seems to last throughout the wash. This scent is nice and Dial offers a nice variety of scents in this body wash. The flip open cap is easy to use with wet hands while cleaning yourself. This particular scent can go for both genders.

Review from Shopper Army
Helpful?30SIEVU7R8Q916339457246