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Customer reviews for Dial Refresh & Renew Body Wash, Spring Water, 16 fl. oz., 4 pk. for
Dial Refresh & Renew Body Wash, Spring Water, 16 fl. oz., 4 pk.

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Showing 1-10 of 209 reviews
Apr 14, 2026
mbs
5 out of 5 stars review

The product does really work

I bought the product I used it it smells wonderful it works really great

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Team Clean Adviser

Sounds like Spring Water® Body Wash is delivering a great scent and solid performance for you 🫧

Nov 21, 2025
ROBERT
5 out of 5 stars review

Happy It's Returned

I'm very happy that this body wash is back at Sam's Club. I would prefer if we could also return to the pump bottle.

Helpful?30SIEVU7R8Q916339457246
Mar 2, 2023
Dena_103195063
5 out of 5 stars review

This Dial Refresh and Renew Sp...

[This review was collected as part of a promotion.] This Dial Refresh and Renew Spring Water soap was very fresh smelling, it even lasted on my body for awhile everyone kept asking what it was. They were very surprised when I told see you don't have to spend an arm and leg to get a great product.

Review from Sampler
Helpful?30SIEVU7R8Q916339457246
Jul 26, 2025
Samantha
4 out of 5 stars review

Smells amazing

This product smells so good. I wish it was stocked in our local clubs. My only complaint is how it was packaged. One of the bottles in my order was slightly open so when I received my package the inside of the box was completely wet and that bottle was only half empty.

Helpful?30SIEVU7R8Q916339457246
Aug 19, 2024
Lorrie
2 out of 5 stars review

Pump doesn’t work. New packaging 946 ml container

Have been using this product for many years. The new packaging has a pump on the bottle. 946ml I’ve purchased this twice about 3 months apart at different retail outlets. The pump hasn’t worked either time. Had to transfer soap into the old container to use. Anyone else have this problem? Where can I buy this product in the original bottles 473 ml in Calgary AB

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Chris - Team Clean Adviser

We are sorry to hear about your experience with our Dial soap. Your feedback is very important to us. Please reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!

Mar 31, 2026
georgie
1 out of 5 stars review

Don't waste your money

This smells and feels like watered down dish soap. Dial Corp needs to bring back the clean rinsing body wash, spring water scent (greenish color), 2-in-1 Antibacterial Cleanser Plus Moisturizer.

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Team Clean Adviser

We appreciate your support for our Dial product and to regret know about your experience. For concerns about our product, you may reach out to us through our website www.henkel-northamerica.com/contact-us. Thank you and have a great day!

Jul 22, 2023
Anonymous
1 out of 5 stars review

Why did you have to change something that was working

I buy this soap because I have sensitive skin. I have used dial for many years and especially this particular scent. The last time I picked some up at the store I realized it was a new bottle, which means the ingredients had likely changed. Luckily I still had my old bottle to compare and noticed that there was some extra added chemicals. Upon the first use my skin is super dry and flaky and i have developed little red bumps. Also known as contact dermatitis. Why did you change a formula that had worked for years. Please go back to the old formula. This new one is just not it, I will be forced to look elsewhere for my body wash until this is rectified. Please listen to your customers before changing your formula next time all the reviews has been good before this!

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Kurt - Team Clean Adviser

We are sorry to hear about your experience with our Dial soap. The changes that were made is intended as improvement. We understand that these changes may not satisfy you and we appreciate your feedback. You may reach out to our Team Clean experts by e-mail at consumeraffairsNA@henkel.com. Our team of experts will be happy to assist you in addressing this issue. Have a great day!

Oct 22, 2023
Kenneth
1 out of 5 stars review

Do They Listen?

This new refresh and renew is horrible to the skin, and the Vitamin E addition causes us skin rash. Please my family are loyal customers for over 20 years. PLEASE BRING BACK SPRING WATER without the Vit. E. Go back to old formula or at least give consumers a choice. Thank you

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Raine - Team Clean Adviser

We appreciate your support for our Dial product and regret to know it caused skin rash. Your feedback is very important to us and we would like to learn more about your experience. Kindly reach us out through our website https://www.henkel.com/contact-us. Please provide the UPC and lot code of the product. Our Team Clean experts will be able to assist you further. Thank you and have a great day!

Jun 10, 2024
unhappy loyal customer
1 out of 5 stars review

BRING BACK OLD FORMULA W/O Vit E!!!

I have used dial liquid antibacterial for 10 years, picked one up not realizing the bottle said vitamin E. Only took about a day for an infection to appear. I have searched high and low for the old formula. I dumped the whole big bottle with a pump, down the drain! Never will buy it again. Ugh horrible!!

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
Jan 28, 2024
N
1 out of 5 stars review

Disappointing New Formula

Been happily using the spring water body wash for several years before the formula change. After using the new bottle, I started experiencing painfully itchy skin and rashes appearing all over my body. Once I realized what the issue was, I discontinued use and my skin went back to normal. When checking over the new ingredients, I noticed they also removed all mention of the product being antibacterial. Really hoping Dial brings back the old formula soon, along with its antibacterial properties....

Review from dialsoap.com
Helpful?30SIEVU7R8Q916339457246
reply from Kurt - Team Clean Adviser

We are sorry to hear about your experience with our Dial Spring Water Body Wash. Though our body washes does not usually have antibacterial from the previous years, this is still supposed to be safe to use. We would really like to know more about the concern so we can help, please feel free to contact us through this website https://www.henkel.com/contact-us. Our team of experts will be happy to assist you in addressing this issue. Have a great day!