Customer reviews for Backyard Discovery Oceanview II Cedar Wood Swing Set

Customer reviews for Backyard Discovery Oceanview II Cedar Wood Swing Set for

Backyard Discovery Oceanview II Cedar Wood Swing Set

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3.8 out of 5 stars

stars153 ratings105 reviews

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Showing 61-70 of 105 reviews

Dec 15, 2020

Tonya

5 out of 5 stars review

Verified Purchase

Great play set!!!!

Followed instructions, step by step and it came together.

Helpful?

reply from BYDSales

We appreciate the 5-star review

Aug 20, 2020

Anonymous

5 out of 5 stars review

Verified Purchase

Backyard Playset

Our son absolutely loves the set and the installation guys did an amazing job

Helpful?

reply from BYDSales

We appreciate the 5-star review.

Mar 31, 2021

Marcus

2 out of 5 stars review

Verified Purchase

Cheap light weight lumber

This set is definitely not made with sturdy wood. It is extremely light weight and cheap

Helpful?

reply from Supplier Response

Hi Marcus-<br /> I am sorry our product disappointed you. Our wood is selected for its outdoor qualities (resists bugs, natural longevity resisting decay and rot due to moisture or ground contact, etc.). We have had many years of proven products and are confident if maintained according to your manual guidelines your family will enjoy it for many years to come. Please know your swing set does come with a 5-year pro-rated warranty if you need any parts. Our Customer Service can be reached 7 days a week at 800-856-4445.

Feb 5, 2021

Cathy

3 out of 5 stars review

Verified Purchase

Warped boards

Nice swing set except some boards arrived warped making it harder to line up holes.

Helpful?

reply from BYDSales

Thank you for taking the time to review our product! We are sorry to hear that you are not 100% satisfied with your product

Aug 11, 2018

Kallie

5 out of 5 stars review

Verified Purchase

my 3 year old son loves it!!! lots of pieces but directions are pretty easy to follow

Helpful?

reply from BYDSales

Thank you for your 5-star review.

May 6, 2017

ray

5 out of 5 stars review

Verified Purchase

well constructed

bought a month ago. took two guys 4 days to put together. kids love it.

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Jun 28, 2019

Dumey

3 out of 5 stars review

Verified Purchase

The slide was scratched upon delivery and waiting for the replacement .

Helpful?

reply from Supplier Response

Dumey, thank you for your feedback. Your comments are essential to improving our quality and service. We are very sorry your experience was less than perfect. We hope you that you are willing to give Backyard Discovery another chance in the future.

Sep 17, 2019

Chrissy2676

1 out of 5 stars review

Didn’t last

I bought this 2 years ago and it hasn’t held up at all with only one small child barely using it. The wood right after it was built just continually splintered especially on the stairs and handrails. Now several boards have split, roof boards have fallen off, several splinters that are huge chunks coming off, curtains and hammock have dry rotted and ripped. The wood is very thin and cheap. I would not recommend this play set it looks like it is 10 years old or more.

Helpful?

reply from Supplier Response

Chrissy, Thank you for your feedback! Your comments are essential to improving our quality and service. We realize that our products come a long way from home as they are manufactured in China so we offer a warranty that will replace any or all parts that are cracked or broken at no charge for 30 days and then wood parts prorated over the next five year. Plastic and metal parts have a one full year warranty. Our sets are ASTM safety tested so when assembled to manufacture specs your family will get years of enjoyment. We do require the customer to put on a good sealant that protects the wood form peeling and cracking due to weather elements and it is a key part of the warranty. Should you need help with choosing a sealant we recommend you check with your local hardware store. We do not seal our products because what sealant that works in Arizona would not work in South Dakota. We would encourage you to reach out to our wonderful customer service group at 1-800-856-4445 to resolve your issues or for any additional assistance.

Jun 13, 2020

Tim

1 out of 5 stars review

WARNING!

This swing is junk. It’s been up for a for about 1.5 years. I have had to repair the roof 3 times now. The whole unit is starting to lean. At first it looked really nice but after spending 1200 on a swing set you would think it would last. I will say the directions were this best most detailed directions I’ve ever used. It took 2 of us about 24 hours to complete. It’s all comes in 3 boxes and about 30 different types of screws. The stupid thing is that on one step you will have to get wood out of all 3 boxes and then about 7 different screws. I am a bigger guy(275lbs) and whenever I go to get on it to get one of my kids I feel like it’s going to break.

Helpful?

reply from BYDSales

We would like to view some photos of your set to see what you are seeing. Give us a call at 800-856-4445 8a-6p ct. seven days a week.

May 3, 2023

Anna

5 out of 5 stars review

Great Customer Service

We were in the process of building this when a bad storm came through winds completely ruined the playset before we could even use it. Backyard discovery’s customer service was PHENOMENAL & within 15 min of sending them photos they had agreed to send out a replacement free of charge. My poor husband has spent so many hours putting both of them together but the BUILT app has helped a lot!!

Helpful?

reply from BYDSales

Thank you for your wonderful review! It is our pleasure to assist you and make it as painless as possible! We are sure that your children are loving their Oceanview Swing Set!