Skip to Main Content
Sams Club
Sams Club
Customer reviews for Backyard Discovery Louvered Pergola, Choose Size for
Backyard Discovery Louvered Pergola, Choose Size
4.6 out of 5 stars
stars106 ratings102 reviews
  1. 5 stars79% (84)
  2. 4 stars13% (14)
  3. 3 stars3% (3)
  4. 2 stars2% (2)
  5. 1 star3% (3)

Member photos

  • +76 images
Sort by |
Showing 21-30 of 102 reviews
Jun 26, 2025
Staish
5 out of 5 stars review

Sarasota 10 X12

Beautiful. My friends put this together with no problem. There were no screws included to secure the pergola but otherwise they put it with no problem. Virtual customer was great. They were very patient while I asked various questions to make sure this was a good fit for us prior to purchase

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Jun 13, 2025
RJBC
5 out of 5 stars review

Love them so much, we bought 5 of them!

We bought 5 - 20x10 Sarasota Steel Louvered Pergolas and put them up on our beer garden patio. The first one took us just over two days to assemble, but we became experts and erected the next four in under two days total. We had one faulty part and Backyard Discovery overnighted the part to us and we were able to complete the project the next day. They even followed up with us on how things were going. Quality is top notch and the service response was even better.

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Aug 29, 2025
JT32
5 out of 5 stars review

Highly recommend (would purchase again)

The 20x10 Sarasota Steel Louvered Pergola has been an outstanding addition to our backyard. Solid, sturdy, and sleek in appearance, it came with exceptionally detailed instructions and a helpful video that made assembly far easier. Yes, there are plenty of steps (and parts), but don’t let that intimidate you—everything is clearly labeled, and the directions are thoughtfully laid out. We’d absolutely purchase it again. Highly recommend.

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Jun 1, 2025
SHSasser
2 out of 5 stars review

Hopeful for a solution

We have had this pergola for about 9 months. The product is very sturdy and nice looking. We love it as long as it is not raining. But we bought it because they boast about full coverage from rain. We have very nice/expensive outdoor furniture with nice upholstery that gets soaked EVERY SINGLE TIME it rains. We cleaned out the tracks and gutters which was not that dirty and it still soaks the furniture. This is a a lot of money, HARD WORK, and more money for installation to have to put up with this issue. We are so disappointed and frustrated. I will be calling the support center. Let’s hope and pray the my will be helpful and give us a solution to this problem.

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Jul 18, 2025
JustinH
5 out of 5 stars review

Louvered makes a big difference

I got this a few weeks ago and it’s great. I can’t wait to hang my strip lights to make it even better. It’s nice because I can have a bonfire and just open the top

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Aug 14, 2025
Excited
5 out of 5 stars review

Enjoyed working with this co

The company has been very good to work with, we got a little messed up with our delivery. We are excited anot our Pargula but we can set it up because we’re waiting for someone to put ou slab..

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Aug 30, 2025
Loree EG
5 out of 5 stars review

Beautiful and sturdy

Outstanding product. Easy to put together and sturdy. Just wished it was a bit wider. But overall extremely happy with our pergola and will purchase another one.

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Jul 17, 2025
Jesscuz12
5 out of 5 stars review

Happy Customer

Bought this a month ago to finish our newly remodeled backyard and so far very pleased. It looks clean and seems well built, and was relatively straightforward to assemble. I would recommend this to family and friends in the future.

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
May 6, 2024
Anonymous
5 out of 5 stars review

Easy to build and looks AMAZING

[This review was collected as part of a promotion.] [Employee of backyarddiscovery] Not only was it easy to install, it looks beautiful…very durable and worked in my small space. Highly recommend

Review from backyarddiscovery.com
Helpful?5Q2H0M3AGWW116221154123
Dec 29, 2025
Todd
4 out of 5 stars review

Strong gust of wind will close the louvers on mine.

Helpful?5Q2H0M3AGWW116221154123
reply from BYDSales

I would recommend reaching out to our customer service advocate team 7 days a week at 800-856-4445.