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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 641-650 of 1,193 reviews
Sep 25, 2016
KGEisenberg
5 out of 5 stars review

Excellent!!

I bought three of these for my three kids. They love them! They are so comfortable and easy to set up!! Amazing quality and so affordable! Just wish I could get on in the size my husband and I need!

Helpful?7G6POQO0UL4Z16010314664
Aug 29, 2019
Toni74
1 out of 5 stars review

Thought I was getting hybrid with reinforced edges, I should have kept old mattress. Will never use online again, not worth the money.if this is reinforced Serta has fallen by the wayside.

Helpful?7G6POQO0UL4Z16010314664
Feb 6, 2022
etacosta1326
3 out of 5 stars review

A very tough bed

Not a good buy, that is all. A wasted investment, purchased this bed back in 2019. Very tough and firm. After two years this bed sunk in exactly where i sleep. This bed a cause a shoulder injury to get worse. Stay away from purchasing this bed.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Sep 6, 2017
Lldolls
1 out of 5 stars review

Good for the first few months.....

Had this for about 6 months. It was fine at first but once the pillowtop broke down it is now hard as a rock! My husband and myself toss and turn all night just trying to find a position that doesn't cause us pain!

Helpful?7G6POQO0UL4Z16010314664
Aug 10, 2017
Chris
1 out of 5 stars review

would not recommend

Bed started off great but shortly after getting it, it started to break down. We ended up with a lump down the middle and impressions in bed were we slept. Sams was great about the return and refund.

Helpful?7G6POQO0UL4Z16010314664
Jan 27, 2022
Dan25
1 out of 5 stars review

Not a good mattress

This mattress left a significant indention after only one night of sleeping on it. It went back quicker than it took to ship to me. Other issue was receiving my refund. It took months to get my money back. I would not recommend this mattress.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Sep 21, 2018
Carol
2 out of 5 stars review

Verified Purchase

Unclear hail away old mattress policy

They should explain that stained mattress will not be taken away it does not say that or may be in little print somewhere. Was main reason I bought them there.

Helpful?7G6POQO0UL4Z16010314664
Jul 29, 2018
Barbek15
1 out of 5 stars review

Don't Buy!

We have only used this mattress for 6 months, and it has deep dips and gullies and is killing my back. Some mornings I have difficulty getting out of bed and even walking. It was a terrible waste of good money!

Helpful?7G6POQO0UL4Z16010314664
Aug 11, 2019
Ny35kngtn
4 out of 5 stars review

Verified Purchase

Have not use the bed yet. I got it for my son who doesn't know I bought it for him and he will try it when he gets here. But it looks firm and relaxing

Helpful?7G6POQO0UL4Z16010314664
Apr 30, 2022
Chris
1 out of 5 stars review

Poor quality

We purchased this mattress about 4 months ago and about 2 months ago, it started to have wrinkles or buckle on the top of the mattress. For the price and the brand Serta, you'd think it would hold up better. Very disappointed

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Chris. Thank you for taking the time to leave a review. We are sorry to learn of your experience. Please contact us at 1-888-240-1945. Thank you.