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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 631-640 of 1,193 reviews
Dec 5, 2018
Dewyrosemom
5 out of 5 stars review

Verified Purchase

Good mattress at a great price!

I purchased this for my son about a month ago. He says it is very comfy and is happy with it. The delivery and set up were a pleasant bonus!

Helpful?7G6POQO0UL4Z16010314664
Jul 25, 2019
Piper
5 out of 5 stars review

Verified Purchase

It's heavenly to sleep on!!After

After five years of suffering on a horrible old mattress, thanks to Sam's great prices I was able to get a wonderful new bed!! Thanks Sam's!!

Helpful?7G6POQO0UL4Z16010314664
Aug 26, 2021
H M
3 out of 5 stars review

Verified Purchase

Serta castleview king mattress

It's actually a comfortable cushion firm mattress but I've only had it a week and it's already sinking in the middle from the first day.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there! We are sorry to learn of your dissatisfaction. We would like to learn more about your specific situation. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Aug 4, 2020
Ali
1 out of 5 stars review

Buy this if you need backache every morning !

I bought this in 2017 I believe and since then me and my wife both wake up with immense backache every morning. The spring or whatever there is inside the mattress is not very good for your back. I would not suggest anyone to buy this.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello, we are sorry that the Serta Castleview Cushion Firm Pillowtop King Mattress Set did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 29, 2018
Barbek15
1 out of 5 stars review

Don't Buy!

We have only used this mattress for 6 months, and it has deep dips and gullies and is killing my back. Some mornings I have difficulty getting out of bed and even walking. It was a terrible waste of good money!

Helpful?7G6POQO0UL4Z16010314664
Jan 27, 2022
Dan25
1 out of 5 stars review

Not a good mattress

This mattress left a significant indention after only one night of sleeping on it. It went back quicker than it took to ship to me. Other issue was receiving my refund. It took months to get my money back. I would not recommend this mattress.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Aug 10, 2017
Chris
1 out of 5 stars review

would not recommend

Bed started off great but shortly after getting it, it started to break down. We ended up with a lump down the middle and impressions in bed were we slept. Sams was great about the return and refund.

Helpful?7G6POQO0UL4Z16010314664
Sep 25, 2016
KGEisenberg
5 out of 5 stars review

Excellent!!

I bought three of these for my three kids. They love them! They are so comfortable and easy to set up!! Amazing quality and so affordable! Just wish I could get on in the size my husband and I need!

Helpful?7G6POQO0UL4Z16010314664
Jan 5, 2022
bobbie
2 out of 5 stars review

Hard and Lumpy

Ordered this mattress on 7/21/21 it arrived at the end of August. A week early:) The center of mattress has a lump/mountain after a couple months. Also very firm:(

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jan 5, 2022
Mike
1 out of 5 stars review

Poor quality

1. it took forever to track it and then to finally get it.. 2. Ive had it since October and already has indent in mattress. 3. does not meet description. Do not buy Seta!

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Mike, Thank you for taking the time to leave a review. We are so sorry to hear that you have not had a good experience with your Serta mattress and want to help. Please call us 1-888-240-1945. Thank you.