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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 441-450 of 1,193 reviews
Aug 12, 2019
kFamily
1 out of 5 stars review

Poor quality with a brand name slapped on

I was actually really upset at the quality of these beds. It took less than three months for the very end of the bed to break. I don't even know how to describe how it broke but it basically sunk in like there were no springs you would fall into it and off the bed because there's no support. It's the spot where you climb in and out of bed. I just decided to deal with it because what could I do? I spent over 1k in money I had to make use of it. I bought protective covers from the SERTA brand! WATERPROOF they say. Not only would these not protect against ANY water but they don't against body sweat either. Have you ever seen a mattress that soaks up sweat ? turns to mildew and I live in a humid area and summer is brutal took the mattress all of six months to be stained from human sweat and mildew scented. You would swear I spent 100 bucks on these beds because that was the quality I received This was my first big brand purchase bed I really wanted them to be great I went all out for them with the sheet covers and making sure they would stay in prime condition and it all went down the toilet. Then I had to play tag with emails and phone calls with sams club before I was finally sent over to a serta team member and just to get my refund I have to drag these things outside and sleep on the floor until I get my refund to go elsewhere. And you know how long a refund takes they are going to take their sweet time refunding me and I'll be the one to suffer. I live pay to pay so I don't have money to just blow on big cash items. I have to save up for these things.

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Jul 28, 2019
CatG
5 out of 5 stars review

Verified Purchase

Very comfortable

This mattress has helped decrease my back pain

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Oct 17, 2021
Lisa Puckett Barnette
5 out of 5 stars review

Verified Purchase

Serta Castleview Firm pillowtop full mattress set

The Serta Castleview is a very comfortable mattress set. Would recommend purchasing it.

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Aug 16, 2019
Jo
5 out of 5 stars review

Verified Purchase

So comfortable

Firm but not too firm. Waking up without aches and pains

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Aug 6, 2021
Happy
5 out of 5 stars review

Verified Purchase

Comfortable mattress

We bought the mattress for my father in law. He loves it he says he's sleeping a lot better.

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Sep 5, 2019
Chip C
5 out of 5 stars review

Verified Purchase

Super comfortable

Really nice bed, on time delivery and great service.

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Dec 30, 2016
Pking
1 out of 5 stars review

Verified Purchase

Tell too hard

We had to return mattress it was too firm for my husband

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Oct 24, 2019
Bllund
5 out of 5 stars review

Verified Purchase

Love it.

The bed is great. Good quality and very comfortable.

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Nov 8, 2019
Sue27
5 out of 5 stars review

Verified Purchase

Great bef

I bought this for my daughter and son in law. They love it

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Oct 21, 2019
Mahi
5 out of 5 stars review

Verified Purchase

Great item

It is very comfortable to sleep

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