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Sams Club
Sams Club
Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 1,061-1,070 of 1,193 reviews
Nov 17, 2021
Michael
5 out of 5 stars review

Verified Purchase

For a guest room so didn't want to spend a lot

Great price & delivery

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Mar 3, 2017
Elyon
5 out of 5 stars review

Verified Purchase

Great quality

Best bed ever

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Feb 6, 2018
S hugayees
5 out of 5 stars review

Verified Purchase

Great mattress

Nice n great mattress

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Mar 9, 2017
BJ
2 out of 5 stars review

Verified Purchase

Too firm!

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May 17, 2018
Chris
5 out of 5 stars review

Verified Purchase

Love It!!!

I love my new bed!!!!

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Jul 10, 2019
mom4440
5 out of 5 stars review

Verified Purchase

Nice

Very comfortable

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Dec 2, 2021
Anonymous
4 out of 5 stars review

Verified Purchase

Mattress

Firm mattress

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Dec 10, 2018
Chuckies way
5 out of 5 stars review

Verified Purchase

best night sleep in years

solf but firm

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Dec 4, 2017
Sprinkle11
3 out of 5 stars review

Really wanted to love it ;(

I've had my new mattress for probably about 6 weeks now. I was super excited to upgrade from a queen to a king. Unfortunately I do not find it comfortable. I guess it is firm, but it feels like sleeping on a pile of cardboard. My body actively aches while in bed. I wake up trying to shake it off but it doesn't go away.

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Oct 21, 2019
Alyssa
1 out of 5 stars review

TERRIBLE ITEM, TERRIBLE CUSTOMER SERVICE

I bought this a month ago. The item was delivered with stains on one side of the item which is disgusting. I've been trying to return this item for over 60 days now. I have talked to Sam's Club(who frequently disconnects me when they attempt to connect me to their Serta team), I've talked to their Serta team who has guaranteed on multiple occasions that they have set up a pickup and even given me contact information for the delivery company that they work with. There is no communication between Sam's Club, Serta, and their delivery service(XPO). So, I'm currently stuck with a disgusting item that is supposed to have a great return policy and it doesn't. This has been an absolutely terrible experience. I know many people love Sam's Club matresses, but I would never recommend buying an item that needs to be delivered because if it is damaged they can't always assist you.

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