Hi stst, Thank you for your feedback. If your remote isn’t responding, here are a few quick steps to help determine if it’s working correctly: 1. Check the batteries: Remove the back cover of your remote and replace the batteries with a fresh set, ensuring they are inserted in the correct direction. 2. Test for infrared signal: Point the front of the remote at your smartphone camera. While holding down any button, you should see a flashing light through the camera screen. (For iPhone users, the front-facing camera works best.) If you see the light, your remote is working and may need to be re-paired with your TV. 3. Point the remote correctly: Try pointing the remote directly at the TV from about 5-6 feet away. This can help ensure a clearer signal between the remote and the TV. If you still need assistance, please contact Samsung Support at 1-800-SAMSUNG, available from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Oliver, Thank you for your feedback. We apologize for any confusion. Your TV Works With Alexa, meaning you’ll need to connect a standalone Alexa device such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps: 1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices. 2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network. 3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account 4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app. 5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television. If you need more help, we’re here. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or connect with a LiveChat agent by selecting ‘Support’ on our website. ~ Samsung Advisor