Customer reviews for Aqua Joe 50' Superlight Fiberjacket Garden Hose, 5/8 Diameter

Customer reviews for Aqua Joe 50' Superlight Fiberjacket Garden Hose, 5/8 Diameter for

Aqua Joe 50' Superlight Fiberjacket Garden Hose, 5/8 Diameter

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3.2 out of 5 stars

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Jul 21, 2023

Not recommend

1 out of 5 stars review

Randomly busts

[This review was collected as part of a promotion.] Purchased 2 hoses. They are very well kept. Empty left over water when done using and hung up. Both hoses busted in a random spots. I am very unhappy.

Review from snowjoe.com

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Jun 10, 2023

Tammy

1 out of 5 stars review

disappointment

i purchased this garden hose qt denison walmart tonight, the price was $39.94 and looking at my purchase this evening and the price has dropped to $22.00. i think i will return for 18$ difference.

Review from walmart.com

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reply from Snow Joe + Sun Joe

Dear Tammy, Thank you for taking the time to review the Aqua Joe AJFJH50-58-MAX. We apologize for any inconvenience this may have caused you. If you have any further concerns or questions about the product, please do not hesitate to reach out to our customer support team at +1-866-766-9563 on weekdays from 9:00 AM to 8:00 PM EST and on weekends from 9:00 AM to 5:00 PM. You can also email us at help@snowjoe.com and we'll do our best to resolve the issue for you promptly. Thanks Customer Service Team Snow Joe + Sun Joe

Oct 6, 2022

mom

1 out of 5 stars review

Ruptured, defective

RUPTURED! with little use, it ruptured near the end that connects to the faucet. I do not recommend this hose. It would seem to be a defective batch given that so many people have the same issue in the same area.

Review from walmart.com

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reply from Snow Joe + Sun Joe

Dear Liz, So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

Jun 19, 2023

Adam

1 out of 5 stars review

Cheaply made crap

This is by far THE WORST hose i have ever purchased. i had 2 internally pop within the first week of normal use. There is a defect with these and i unfortunately threw away the receipt so Walmart wont even give me my money back. Do not buy ever!!

Review from walmart.com

Helpful?

reply from Snow Joe + Sun Joe

Dear Adam, I'm sorry to hear that you had a negative experience with the AJFJH50-58-MAX hose. It's always disappointing when a product doesn't meet our expectations, especially when we've invested our hard-earned money into it. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

Jun 6, 2023

Amy

1 out of 5 stars review

This hose is very cheaply made. It had major leaks after only 2 months of use. I wouldn't recommend purchasing this product. Thankfully Walmart refunded my money.

Review from walmart.com

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reply from Snow Joe + Sun Joe

Dear Amy We apologize for your negative experience with the Aqua Joe AJFJH50-58-MAX hose. We understand your frustration and want to assure you that we take all customer feedback seriously. We will take your feedback into consideration as we work to improve our products and services in the future. Thank you for bringing this to our attention and we are glad to hear that Walmart was able to provide you with a refund Thanks Customer Service Team Snow Joe + Sun Joe

Oct 4, 2023

Blair

4 out of 5 stars review

Good value for the money if they last.

Gets the job done but not sure it will hold up for more than one season. We’ve had an exceptionally hard and long summer here and so far they’ve held up well. We will see about next year.

Review from walmart.com

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Oct 9, 2023

maria

2 out of 5 stars review

Burst

loved having a light hose. made daily watering so much easier. sadly, hose split, and there is no way to repair it, so had to return it. Return process was easy, so that gets a 5 star rating.

Review from walmart.com

Helpful?

reply from Snow Joe + Sun Joe

Dear Walmart Customer, So sorry to hear that you're having an issue with our Aqua Joe AJFJH50-58-MAX. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

May 25, 2023

Kira

1 out of 5 stars review

Terrible Hose

Just bought this today in the store. Kept kinking. I would unkink the hose and in a couple minutes, it kinked up again. Couldn't get a good connection to either the nozzle or the water spigot. Water all over the place. Terrible choice!

Review from walmart.com

Helpful?

reply from Snow Joe + Sun Joe

Dear Kira, So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

Jun 5, 2024

Andi LI

2 out of 5 stars review

Cool product but does not have a long life

This hose was a replacement hose of the first Aqua Joe hose that was defective. I received this in 2021 and used it for 3 seasons until it started with the pin holes leaks this season. Its a cool product but doesn't last long.

Review from snowjoe.com

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Aug 14, 2023

Heather

1 out of 5 stars review

:(

Was really looking forward to using this hose because it is so easy to maneuver and lightweight. However, it split open in one section on the 2nd time of use. Very Disappointed!!!

Review from walmart.com

Helpful?

reply from Snow Joe + Sun Joe

Dear Heather, We sincerely apologize for the inconvenience caused by the Aqua Joe AJFJH50-58-MAX hose you purchased. We take our product quality seriously and would like to make things right for you. Please contact our customer service team at 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). with your order details and a description of the problem you experienced, so we can assist you with a resolution. Thank you for bringing this to our attention. Thanks Customer Service Team Snow Joe + Sun Joe