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Customer reviews for Arlo Essential Outdoor Security Camera HD (2nd Gen), 3-Pack for
Arlo Essential Outdoor Security Camera HD (2nd Gen), 3-Pack
4.1 out of 5 stars
stars
36 ratings36 reviews
  1. 5 stars67% (24)
  2. 4 stars14% (5)
  3. 3 stars3% (1)
  4. 2 stars0% (0)
  5. 1 star17% (6)

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Showing 1-10 of 36 reviews
Mar 1, 2026
Reviewer name: kbbuilders
5 out of 5 stars
5 out of 5 stars review

Security cameras

Good quality camera and the monthly fee isn't horrible! Good sounds and 4k videos. Everything is on your phones and the recording is usually very good quality

Review from influenster.com
Helpful?6U2EW55FGUKT15966222846
Feb 27, 2026
Reviewer name: miri_le_strange
5 out of 5 stars
5 out of 5 stars review

You're going to love this camera!

I absolutely love this camera! I have it on a hummingbird feeder and it always captures these cuties on here it has such a great quality image and you can even use a solar panel with a type c charging cable to keep it charging .

Review from influenster.com
Helpful?6U2EW55FGUKT15966222846
Nov 13, 2023
Reviewer name: melgracia87
5 out of 5 stars
5 out of 5 stars review

Love

[This review was collected as part of a promotion.] This camera is amazing! Easy to use on your phone and easy to install! I have another brand and like this one a lot more! If your looking for an outdoor camera this one is affordable and works great!

Review from Arlo Technologies, Inc.
Helpful?6U2EW55FGUKT15966222846
Mar 3, 2026
Reviewer name: brendac420
4 out of 5 stars
4 out of 5 stars review

Overall good

The functionality is okay but the features include ultra HD and the audio is okay depending on your WiFi connections and the settings of the device is fine

Review from influenster.com
Helpful?6U2EW55FGUKT15966222846
May 2, 2026
Reviewer name: Shawn
1 out of 5 stars
1 out of 5 stars review

Absolute garbage. 1st one failed after 13 months and was out of warranty. Now I changed internet service provders and the cameras cannot switch tonthe new network. After 3 days of arguing with Arlo tech support we were able to prove it was their hardware and there reponse is "so sorry you are out of warranty." Definately pass of these devices.

Helpful?6U2EW55FGUKT15966222846
Jul 13, 2025
Reviewer name: Clara
1 out of 5 stars
1 out of 5 stars review

Started out well

This company was great a couple yrs ago..and affordable. No way to reach customer service anymore. Cost for a plan has more than tripled. Looking elsewhere.

Helpful?6U2EW55FGUKT15966222846
Aug 24, 2025
Reviewer name: BENJAMIN
1 out of 5 stars
1 out of 5 stars review

I have worked with arlo customer support for weeks day and night to get the cameras working, but still cannot get them to work. the motion detection doesn't save to cloud. the cvr doesn't work, despite paying $105/month extra for it, they turn black and white during the daytime, live streaming has issues. I have factory reset them, upgraded Internet speed, bought new modem and router, had spectrum technician come out to give me new wall jacks and cords and screws and plugs and Ethernet cords to verify I am getting 1,000/35 Mbps speed. I bought an ultra hub. I replaced it with another ultra hub. I sent arlo my file logs. i still can't get them to work. I have removed and re added them, factory reset and resubscribed to cvr, reset the hub, and tried everything. I just can't get these cameras to work.the live streaming even fails sometimes. i spent $300 on a professional technician to install them but still can't get them working. I keep escalating to higher level technical team at arlo, but nobody can get them working. it's very frustrating, as I have invested countless hours and reached out to customer service dozens of times and troubleshooted everything over and over again, but they just don't work. arlo did send me a replacement hub and 1 replacement camera out of the 6 I bought, but I still can't get them functioning. I am awaiting another call back from arlo tomorrow.

Helpful?6U2EW55FGUKT15966222846
reply from Arlo Team

Hi Benjamin,<br /><br />We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo&#64;arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.<br /><br />Best regards,<br />Arlo Team

Nov 30, 2025
Reviewer name: Amanda
1 out of 5 stars
1 out of 5 stars review

Do not buy

This camera is not good. The solar panels never stay charged for the cameras and it does not record all motion. It's blurry when there's a snapshot. We've been stolen from with not identifiable camera footage so just a waste of money.

Helpful?6U2EW55FGUKT15966222846
reply from Arlo Team

Hi Amanda,<br /><br />Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings &gt; Support in the Arlo App for service options available to you.<br /><br />We appreciate your support.<br /><br />Best regards,<br />Arlo Team

Jul 12, 2025
Reviewer name: posborne713
1 out of 5 stars
1 out of 5 stars review

Horrible service

You can't ever get ahold of anyone if there's a problem. They say you have to send an email but no one ever answers back. I think it's worthless!

Helpful?6U2EW55FGUKT15966222846
reply from Arlo Team

Hi,<br /><br />Thanks for sharing your review. We apologize for the trouble you had trying to reach support. We&#39;d like to learn more about the concerns you&#39;ve mentioned above. Please contact our support team so they can address your concerns and assist you by navigating to Settings &gt; Support within the Arlo app to see the available support options. <br /><br />We appreciate your patience and understanding.<br /><br />Best regards,<br />Arlo Team

Aug 11, 2025
Reviewer name: Hazel
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Can't get them to work

I worked for 3 days with countless hours on the phone with Arlo tech people and my internet provider tech people and no one was able to get the camers to work.

Helpful?6U2EW55FGUKT15966222846
reply from Arlo Team

Hi Hazel,<br /><br />We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo&#64;arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.<br /><br />Best regards,<br />Arlo Team