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Customer reviews for Member’s Mark Hotel Premier Collection Chill 13" Gel Memory Foam Mattress for
Member’s Mark Hotel Premier Collection Chill 13" Gel Memory Foam Mattress
4.7 out of 5 stars
stars
53 ratings50 reviews
  1. 5 stars75% (40)
  2. 4 stars21% (11)
  3. 3 stars2% (1)
  4. 2 stars2% (1)
  5. 1 star0% (0)
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Showing 11-20 of 50 reviews
Feb 27, 2025
Reviewer name: Destyne P
5 out of 5 stars
5 out of 5 stars review

Not too firm, but just right

I was initially hesitant about this bed because I don't like the pillows from Sam's . Anyway, the bed was mailed to us and it arrived quickly. It's quite heavy, so you'll need two people to move it. However, once I got it out of the box and removed the wrapping, it was easy to handle. The bed has a nice balance of softness and firmness—not too firm, but just right.

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Apr 21, 2025
Reviewer name: BC
5 out of 5 stars
5 out of 5 stars review

Good mattress at good value

Really like the thickness and firmness of the mattress. Love the removable cover for cleaning in the washing machine. Cooling works fairly well. Normal fitted sheets work well with this mattress. It was packaged well and filled back up to full thickness innless than 24 hours after unwrapping.

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Feb 23, 2025
Reviewer name: Mary E
4 out of 5 stars
4 out of 5 stars review

Firm bed made better with mattress topper

I have had memory foam, purple, and pillow top beds. I thoight this bed would have been softer given the thickness. When we started using it the bed was very firm. We had to put a mattress topper on it to make it softer and now its pretty perfect. No too firm not too soft.

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Feb 8, 2025
Reviewer name: Ma of 2
5 out of 5 stars
5 out of 5 stars review

Etra extra etra!!

Love the extras of this mattress. The mattress has a luxurious cover texture. It feels almost cooling. There are built in handles on the corners of the mattress to help with moving without trying to grip the edge of the bed itself.

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Sep 11, 2025
Reviewer name: Amanda
3 out of 5 stars
3 out of 5 stars review

You get what you pay for…

Comfy, but after sleeping on this mattress I am having back pains. Also the sheets do not stay on very well! On a positive note the gel top is very cooling, but barely noticeable through the sheets.

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Sep 4, 2026
Reviewer name: ROXANNE
5 out of 5 stars
5 out of 5 stars review

not hot and very supportive

I was very skeptical I said I would never get a foam bed because of the heat. I wouldn't say this bed is cooling but it's definitely not hot. I am a side sleeper and a very hot person. this is the cheapest bed that I have ever bought the one that I replaced it for was a $3,000 bed and this one is so much more comfortable. I'm older now and I need the support but the give in a bed so I don't wake up with a broken body.

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Feb 14, 2025
Reviewer name: Jud
5 out of 5 stars
5 out of 5 stars review

Cooling and Exceptional support

This gel memory foam mattress offers exceptional comfort with its plush, moldable design that contours perfectly to the body. The cooling pad effectively regulates temperature, preventing overheating. Its soft yet supportive structure relieves pressure points, promoting restful sleep. Ideal for hot sleepers, it combines luxury, breathability, and personalized support seamlessly.

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Feb 10, 2025
Reviewer name: Tasha
4 out of 5 stars
4 out of 5 stars review

Firm mattress

Overall a good mattress. We’ve use this mattress for about 2 weeks. The setup was super easy as you just had to take it out of the box and let it do its thing. It is a firmer mattress so if you prefer it not to be so firm make sure you have a topper.

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Feb 5, 2025
Reviewer name: Heather
5 out of 5 stars
5 out of 5 stars review

King Size Comfy Mattress

Mattress is great! Came vacuum sealed in a big box, is VERY HEAVY, 2 man job for sure. We were able to get it grilled and vacuum seal off and it “inflated” very quickly. Firm mattress compared to our current one but very soft at the same time. Fits perfect in top of ten box springs.

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Feb 6, 2025
Reviewer name: Kate
4 out of 5 stars
4 out of 5 stars review

When they say Firm they mean it.

I would have loved to give this 4.5 stars because my small gripes with the product are so easily fixed. Starting out with the positives: - This mattress feels top quality and that it will hold up for a long time - The mattress itself does a great job at dissipating heat, so it's awesome for people who like to stay cool - Didn't have the funky memory foam smell I expected! - Popped into shape quickly (less than a day) - When they said firm, they meant it. My body didn't create any forms in the memory foam. - Arrived way more compact than I expected, which was a bonus for moving the mattress through some narrow hallways. My two small negatives - The box it was delivered had punch out handles which would have been a huge positive, but they were not strong enough to move the box with, defeating the point, ripping the box, and making it a for sure two person job. - I understand that firm means firm, but I expect a small amount of give to a memory foam so it kind of locks you in place as you sleep. I think this mattress paired with a pillow topper will be next level.

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