Hi, Tracy. Thank you for sharing your experience with your LG TV (OLED83C5PUA) model. We understand the importance of having a TV that delivers smooth app performance, reliable controls, and the premium experience you expect from an OLED.<br /><br />To help improve the responsiveness of both the apps and the remote, one helpful step you can try is performing a Home Dashboard reset of your Quick Start&#43; feature:<br /><br />Settings → All Settings → General → Devices → TV Management → Quick Start&#43; → Turn Off <br />After turning it off, power the TV off for about 30 seconds, then turn it back on. This refreshes the system and often stabilizes app behavior and remote responsiveness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-oled-tv-settings-how-can-i-use-the-q-start-feature-CT10000018-20154713330894. We’d like to take a closer look at what’s happening with your unit. Please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here to help. ^Juvy

Hi. Thank you for sharing what’s happening with your LG TV. We understand how important consistent audio and a secure optical connection are, and we appreciate you pointing out the issue with the optical port door and the sound breaks you’re hearing during music and videos. We want to help you get the best performance from your unit. To allow us to properly investigate the details of your specific product model and to see how we can assist with your audio and optical input issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on optical audio troubleshooting: https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317OLT ^James

We love the energy, Steevie! 🙌 The 65" LG OLED evo AI C5 really is a wow-worthy screen—stunning color, deep blacks, and smart features that make every moment shine. ✨📺 Thanks for sharing your excitement, and if you ever want to show off your setup, tag or message @LGUS on social media. We’d love to see it! *Joseph