Customer reviews for LG 65" Class C5 Series OLED evo AI Smart TV forMember photos
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Bad experience
[This review was collected as part of a promotion.] I purchaged this during independence day sale with price guarantee. Later they gave free soundbar for new order and they did not price match.
Hi, Bob. We appreciate you sharing your rating and feedback regarding your LG OLED77C5PUA TV. We hear your thoughts concerning the promotional price guarantee policy and the inclusion of promotional audio equipment bundles. Pricing may change regularly based on seasonal promotions. You can find more details regarding how special pricing and promotional offers are applied across varying seasonal windows at https://www.lg.com/us/shop-lg/shop-faq?srsltid=AfmBOoqScVyAwQkMSm5hjhLcz8cgM8UXYCQ9u7oCUzjVp6ZBIplMbRzF. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
[This review was collected as part of a promotion.] Very happy so far except too many streaming Icons to c when starting up in order to watch my regular cable stations
Hello. Thank you for sharing your thoughts about your LG OLED65C5AUA TV! We are delighted to hear that you are happy with the unit overall. We understand your inquiry regarding the home screen layout and the extra icons when starting up your TV. To make accessing your cable channels easier, you can turn on the Home Auto Launch setting or set your TV to automatically open to the last used input like your cable box upon power-on via the General/System settings menu. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Oled 77 inch c5 elb .stunning
[This review was collected as part of a promotion.] TV Is the oled 77 c5 .it is in a well lit room The picture is incredible especially with hd/4k inputs . Sd inputs also look great. Audio is good too.. Menu is easy to navigate Easy to connect to every gadget I have . Very happy with my purchase
Great TV, but remote lacks a mute button
I purchased this TV and the LG S90TR soundbar. This was a significant upgrade for me and playing the YouTube LG Demo videos look and sound as good as they do in the store. The only reason I didn't give it a 5 star rating is the magic remote does not have a mute button. To mute the sound, you have to hold the volume down for several steps and then it mutes. If you have the volume set where you want it, and want to mute without changing the volume to answer a phone call, you can't. This also makes it impossible to go from a high volume to a low volume quickly without unintentionally muting the TV several times while lowering the volume. This is a major annoyance to me. Future remotes need to have a mute button on the remote. This could be solved by allowing an existing button to be reassigned as a mute button with a firmware update. Otherwise this a great TV.
Hello! We appreciate you sharing this thoughtful review of your LG TV and LG S90TR soundbar. It’s great hearing how much you’re enjoying the upgrade and that the picture and sound quality truly deliver that store‑level experience at home. Your feedback about the magic remote and the ability to mute more quickly is truly helpful and will be shared with the team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Bright and colorful screen
[This review was collected as part of a promotion.] Excellent screen contast and color. The remote control is tricky to learn how to use. I suggest getting an expert (your grandson?) to show you how to use it. Written explanations did not work for me. I am greadually learning how. Also the smartphone controller is helpful but only after your grandson shows you how to use it as well. This is actually a computer with TV attached. But just about all TV's to day are like that. I did chose the LG because it has superior lifetime and will last longer. Cheaper TV's might look almost as good but evental failure modes might force you to buy another. The so-called help connection takes you to an outsice provider asking you for your credit card number. In the long run you are better off just buying the instalation service from the store if it includes setting up and teaching you how to use it.
Hello, Rhine! Really appreciate you sharing this! — sounds like your LG TV is delivering the kind of picture quality that keeps you hooked, even if the remote is putting you through a bit of “tech training.” We’ll make sure your note about the tricky controls and that unhelpful support link gets passed along to our product team. If you ever need anything down the road, you can always reach out to @LGUSSupport.^James
Great TV, look forward to using it for a long time
Seems to be an overall great tv. I haven't had all that much time with it yet but I have identified two items. #1 The sound cuts out for certain commercials when connected to the Xfinity 4k box. The opinion seems to be a "handshake" issue between the devices. I saw the last update had something about the handshake in it so it could be fixed now. Will have to make sure the update is installed and test it out. Other Item is a nice to have item. The home screen with all the apps is in my opinion way to bright. Is there a way to dim it down? I only noticed it because it left a ghost image on the screen the last time I used it. I ran the mouse around the screen and it seemed to clear in its trail. Switched back to video and it seemed fine. Maybe it was just burned into my eyes since it was so bright? I have the sets brightness for normal viewing set to about 70-75 % so that's the level I am used to.
Hello, Eldon! We’re glad to hear your LG TV is already impressing you with its overall performance. Your notes about the sound cutting out with certain commercials and the brightness of the home screen are truly appreciated—insight like this helps highlight what you’re experiencing in real‑world use. It’s great that you’re planning to check for the latest update, and your observation about the home screen brightness is helpful feedback as well! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Unreliable, Support is Worthless
This TV is unreliable. The first one lasted 13 months, the second one, which I purchased with my own money, only lasted 5 months before suddenly going black. LG sent a tech, but it took 4 weeks. The tech said she couldn't get parts. We called LG again, and they sent a tech from another town. The tech called LG, and they refused to repair it under warranty. We have now been without a TV for 6 weeks, so LG can keep their TV, I'm getting a Samsung.
Hi, Sylvia. Thank you for reaching out about your LG TV (OLED65C5PUA) model. We understand how important it is for a premium TV to be reliable. One helpful step you can try — if the TV still shows any signs of power — is performing a full power‑cycle reset by unplugging the TV for 60 seconds and plugging it back in. This can help clear issues related to the power board or internal protection circuits that sometimes trigger when the panel shuts down unexpectedly. You can explore more guidance here: https://www.lg.com/us/support/product/lg-OLED65C5PUA.AUS. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Amazing TV!
[This review was collected as part of a promotion.] Great deal and awesome gaming TV! Can't wait to really test it to it's limits!
Hello, Travis. Thank you for sharing your thoughts about your LG TV! We're excited to hear that you found a great deal and are already enjoying your LG gaming TV. It’s awesome to know you’re looking forward to pushing it to its limits — that’s exactly what it’s built for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Can't buy any other TVs
[This review was collected as part of a promotion.] This is my second OLED C5, after getting the first I had to replace my other TV with one as well, the quality difference is just massive.
Hi there! Thanks for sharing your thoughts on the LG OLED77C5PUA. It’s great to hear the C5 impressed you so much that you added another to your home—the difference in quality really speaks for itself. For any further assistance, feel free to DM us at @LGUSSupport. #LifesGood ❤️ LG Digital Care Team ^Rich
Amazing Picture Quality!
[This review was collected as part of a promotion.] Just recently bought the 77inch C5 and OMG! It is amazing, the picture quality, brightness, deep blacks, and high refresh rate is everything you would want in a TV!!!
Hello. Thank you for sharing your thoughts about your LG TV. We’re thrilled to hear how much you’re enjoying your new 77-inch LG C5, especially with its stunning picture quality, brightness, deep blacks, and high refresh rate that truly elevate your viewing experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James