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Customer reviews for LG 86" Class UA7700 Series 4K UHD Smart TV for
LG 86" Class UA7700 Series 4K UHD Smart TV
3.9 out of 5 stars
stars
123 ratings72 reviews
  1. 5 stars59% (73)
  2. 4 stars12% (15)
  3. 3 stars7% (9)
  4. 2 stars5% (6)
  5. 1 star16% (20)

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Showing 61-70 of 72 reviews
Nov 5, 2025
Reviewer name: KD JOHNSON
3 out of 5 stars
3 out of 5 stars review

OK BUT

BIG PROBLEM I NEED TV THAT SITS ON TABLE THE LEGS ARE TOO FAR APART WHY LG DOES NOT MAKE TV STAND IN MIDDLE OF TV VS LEGS ON SIDES HAD TO RETURN

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG

Hello. Thank you for sharing your experience with your LG TV. We understand how important it is for a TV to fit your setup, and wide-set legs can be limiting when placing the unit on narrower furniture. While many LG TVs are designed with side-positioned legs for stability and style, select models do offer center-mounted stands or are compatible with third-party pedestal bases and wall mounts. For reference, you can explore LG TV specifications and stand options here: https://www.lg.com/us/tvs. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this TV stand configuration issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Jul 7, 2025
Reviewer name: jaxjohnny
2 out of 5 stars
2 out of 5 stars review

great picture, terrible user interface

Two stars only because the clarity is very good. The TV picture is great. However, the user interface running the device is terrible. It barely responds to the remote control. Instead of a button in the center of the directional arrows, there is a scroll wheel. But the scroll wheel does not do what you expect it to do, instead of moving from icon to icon, it activates a remote pointer mouse. Well the pointer mouses accuracy is horrendous. It jumps all over the screen, it clicks where you don't want it to, and doesn't click where you want it to. My recommendation for you before buying any television is to get the remote from sales and operate the tv, not just watch the high-resolution picture on display. This tv is very difficult to navigate. And there is no place to disable this annoying feature. Also, do not be fooled by the AI tag, this is NOT AI. The help feature they call chatbot, does not give prompts, it is merely a pre-defined set of questions and answers. Maybe they have some AI running in the background recording all you do so it can present content you are interested in, but even that is NOT AI, but simply maching learning and recording. don't be fooled, get the remote from sales, operate the TV. Make sure you are good with how this works. Also, the chromecast and apple air play barely work. I was finally able to use them both, but it seems to hang on to the connection after disconnection, so a second user cannot also cast via apple. The response time is slow and laggy when it finally does connect.

Review from lg.com
Helpful?22BDZNDC959315850624766
Aug 25, 2025
Reviewer name: manuel21243534
1 out of 5 stars
1 out of 5 stars review

Slowest TV I've Ever Had

I am not picky when it comes to TV's. I have only ever bought the cheapest TV, as I don't care much about image quality (I don't notice). This TV infuriates me every second of my life. It is the slowest functioning system I can ever remember owning, even as a child in the early 2000's. It takes a solid minute to open any app you want. It asks for app updates every week. The remote is horrendous and you need lights on if you want to make sure you're clicking the right button because there are 25 buttons that are squished into one location. If you make a mistake with the button choice, it will take you at least 3 minutes to return to wherever you were. I had zero issues with my Roku TV, which my mom took for her basement when she bought me this "nicer" one for Christmas. DON'T BUY THIS THING.

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG Digital Care Team

Hey Manuel! Thanks for sharing your LG UHD TV experience with us. We're always looking for the best ways to improve the functionality and speed of our displays and their accessories, so we appreciate your insightful feedback. If you notice that your LG TV takes a long time to open apps, it may be related to your network conditions. We recommend checking out our guide at https://spr.ly/6429ffDnc to get started. If you continue to experience general slowness, even when navigating menus, we recommend trying to factory reset the device back to its default settings. You can learn how to perform a factory reset at https://spr.ly/6420ffDnY. If you still need help, feel free to contact us at https://spr.ly/6421ffDnl or email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll gladly help out more! *Joseph

Dec 28, 2025
Reviewer name: Reither
3 out of 5 stars
3 out of 5 stars review

Inconsistent

Picture is inconsistent and if poor color quality with no real process if improvement

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG

Hi. Thank you for sharing your experience with your LG TV. The way you described the inconsistent picture quality and color performance gives us a clear sense of what you’re seeing on your screen, and we appreciate you taking the time to point it out. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this picture‑quality and color‑adjustment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for picture and color optimization steps: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 ^James

Jul 6, 2025
Reviewer name: SAMUSER0
5 out of 5 stars
5 out of 5 stars review

Great picture, price and features.

The picture is truly fantastic sharp and clear with colors that smack you in the face The price range I needed with the quality I wanted. Loving all the features and learning more daily.

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG Digital Team

We love hearing how much you're enjoying your LG TV! That bold, brilliant picture and feature-packed performance were made to impress, especially at a price that fits just right. Here’s to discovering even more to love every day! For more feedback or questions, private message us on social media @LGUSSupport . Thanks for making LG a part of your home! 🙂 ^David #LifeisGood

Jul 22, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Beautiful color; rapid screen response.

I bought a 37” LG in 2010. I have since added a fire stick for streaming programming. This TV has continued to work beautifully, while 2 different larger screen sets of other manufacturers died quickly.

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG Digital Team

Wow, Margie! Thanks for sharing your experience with your 2010 LG TV. What an amazing run! We love hearing how your Fire stick brought fresh life to a screen that is still going strong. When you're ready to upgrade, you can count on LG for your next big screen. Private message us on social media @LGUSSupport with your contact details. Our LG product experts can help you choose the perfect replacement. They may have an exclusive discount promo code just for you. Thank you for choosing LG! ^David

Aug 12, 2025
Reviewer name: WillemC
4 out of 5 stars
4 out of 5 stars review

No AI magic remote included

[This review was collected as part of a promotion.] Good clarity but really disappointed that you do not get the magic remote included with the TV. Just a standard remote so the AI functionality is not available out of the box.

Review from lg.com/uk
Helpful?22BDZNDC959315850624766
Jul 30, 2025
Reviewer name: CantCme
3 out of 5 stars
3 out of 5 stars review

Why Do I have to spend extra for a remote?

Pros: great picture. Cons: no magic remote. I bought an LG sound bar and can not control it with TV remote supplied.

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG Digital Care Team

Thanks for sharing your thoughts about the 65UA7700PUB—your praise for its picture quality means a lot. 🌟 We’re thrilled it delivers a stunning visual experience! We hear your feedback on the remote setup, and we understand how important seamless control is for an elevated entertainment experience. While the Magic Remote isn’t bundled with every model, it’s designed to unlock intuitive control and richer compatibility across LG devices, including sound bars. That said, your insight helps us better tailor our offerings to what matters most to our LG family. If you’re ever curious about enhancing your setup or exploring remote options, our team @LGUSSupport through our social media platforms are always ready to assist. Your voice shapes the future of innovation—and we’re thankful you shared it with us. ^Anthony

Aug 14, 2025
Reviewer name: Booberry22
1 out of 5 stars
1 out of 5 stars review

Awful tv

It wants to update every app and it hangs up on YouTube tv. Remote is very sensitive and the tv lags.

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG Digital Team

Hey there. We get it—tech should make life easier, not more complicated. If your LG TV is lagging or struggling with app updates, a few quick tweaks in the settings menu can often bring things back up to speed. To resolve this, check out these troubleshooting steps here: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899. If this persists after these steps, send us your contact details at lg.sprinklrsuppport.com. Your comfort and convenience matter to us, and we’re always working to improve. Thanks for sharing your experience—it helps us serve you better. ^David

Aug 5, 2025
Reviewer name: Nikki 75
4 out of 5 stars
4 out of 5 stars review

Amazing Picture

Great picture and the AI features are great! I gave it a four because it didn’t have the magic remote!

Review from lg.com
Helpful?22BDZNDC959315850624766
reply from LG Digital Care Team

We’re thrilled to hear you’re loving the amazing picture quality and AI features—your appreciation means the world to us, Nikki! We totally understand how important the Magic Remote is in bringing that seamless LG experience to life, and we’re here to help make every moment with your TV feel effortless and immersive. Your feedback is invaluable, and we’re so grateful you chose LG to be part of your home entertainment. Here’s to many more stunning views ahead! 📺✨ ^Anthony