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Customer reviews for LG 30 cu. ft. French Door Refrigerator with Craft Ice™ for
LG 30 cu. ft. French Door Refrigerator with Craft Ice™
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3.8 out of 5 stars
stars
986 ratings982 reviews
  1. 5 stars49% (484)
  2. 4 stars20% (195)
  3. 3 stars11% (105)
  4. 2 stars8% (75)
  5. 1 star13% (127)

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Showing 711-720 of 982 reviews
Mar 26, 2021
Reviewer name: Lezliann
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I bought this in November cannot enjoy it because my door was damaged during delivery still waiting for LG to repair damaged. So stressed over this!

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

May 7, 2021
Reviewer name: Hoops01
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] We love our appliances we bought a 4 pcs. Set all Lg

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
Oct 11, 2023
Reviewer name: Fore
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Issue after Issue

Not what I expected. Both ice maker's stop working tech has been out to home 5 times to repair. Refrigerator still not fixed

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LG US Support

We apologize for the unsatisfactory experience you have had with the LG Craft Ice Refrigerator. Your review is valuable to us, and we want to assure you that we take your concerns seriously. Kindly share your thoughts on our LG feedback page as well, https://www.lg.com/us/support/feedback, so that our product development and service teams can make the necessary improvements in the future. ~Rita.

Jun 17, 2021
Reviewer name: AnitaM2
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A lot of room and perfect

There are six of us and this LG thing finally has enough room for leftovers and more. Perfect for our family and we love the ice balls!

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
Nov 25, 2023
Reviewer name: Robert Brock
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Had frid 5 months and contacted you guys and kept calling took 5 days for reply! NOT ACCEPTABLE will never buy another product made by lg

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from Customer Care

We deeply regret the negative experience you've encountered. However, At times our staff might be overwhelmed with requests and volume making it hard for us to keep up. Please reach out to us on social media using the handle @LGUSSupport with the serial number and a good phone number. We appreciate the patience it has taken you to bear with us. ~Tanisha

Sep 26, 2022
Reviewer name: Jmp35950
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

No ice

[This review was collected as part of a promotion.] Had this a year and they have replaced the ice maker but it still doesn't make ice.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Mar 9, 2022
Reviewer name: bolotin
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

size

[This review was collected as part of a promotion.] door on ice maker side slams too hard and ice sticks in ice maker

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from Social Media

Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Jul 2, 2023
Reviewer name: Bob575
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very special features makes it a pleasure to use.

[This review was collected as part of a promotion.] Bought this a month ago and have been enjoying it.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
Jan 24, 2022
Reviewer name: Jeckert66
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great appliance

[This review was collected as part of a promotion.] I bought this several months ago. This has plenty of room and runs great.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
May 29, 2024
Reviewer name: tellrobin
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good But...

[This review was collected as part of a promotion.] We've loved the unit but the Craft Ice maker just stopped working after less than a year.

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LG Social

Hi there! Let's get you back to enjoying your favorite drinks with craft ice in them! If your craft ice maker isn't producing ice, please reset it by turning the power switch on the ice maker off and then back on. The following video can tell you where the switch is: https://www.youtube.com/watch?v=XFj0G2xTZL0. Next, press and hold the test button for 3 seconds to force the icemaking process to reset. Please refer to the 1-minute and 15-second mark in the video for instructions. Should this not result in a resolution, please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. We'd be happy to explore all possible resolution options and would be happy to hear from you! ^Chris