Hi Robert,<br /><br />Thanks for your feedback! We&#39;re glad to hear the vacuum performs well. We understand that noise levels can make a difference in your experience, and we appreciate you pointing out that this model is louder than others you&#39;ve used. Your input helps us improve future designs to better balance performance and comfort.<br /><br />Kind Regards,<br />Shark Clean.

Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We&#39;re so sorry to hear that you aren&#39;t happy with your Rotator&#39;s performance on your shag rug. We will absolutely share your feedback with the relevant teams for consideration on future products. If there&#39;s anything we&#39;re able to help with, please don&#39;t hesitate to reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards, <br />Shark Clean